Job Description:

Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM).  The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. 

What Will Your Job Look Like?

• Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels


• Provide top-quality customer service experience to a diverse customer population


• Schedule trips in the most cost effective manner


• Meet job specific key performance indicators and goals


• Respond to all inquiries within a timely and professional manner


• Recognize, handle and refer situations of an emergent nature


• Respond and document customer complaints


• Provide support on special projects as needed


• Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed

All you need is...

• High School Diploma or GED


• College Degree, a plus


• Typing speed of 30 WPM or greater


• One year customer service experience required


• Six month experience working in a customer service contact center preferred

Even better if you have...

• Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM’s Transportation Provider Network


• Adhere to all established MTM and Employee Handbook guidelines


• Knowledge of Microsoft Outlook, Word and Excel


• Strong and effective communication skills


• Ability to maintain a high level of confidentiality


• Ability to multi-task accurately


• Demonstrate effective problem solving skills


• Maintain positive & professional attitude

MTM Incentives

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Work From Home Opportunities


• Flexible Scheduling


• Paid Time Off and Holiday Pay


• Maternity/Paternity Leave


• Birthday Holiday


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Milestone Anniversary One Month Sabbatical


• Leadership Mentoring Opportunities

*Some incentives not available in all locations

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net