Customer Service Representative - Freedom Fertility at Cigna in Orlando, Florida

Job Description:

Have you heard? Express Scripts and Freedom Fertility Pharmacy are now part of Cigna.

Together, we've got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us.

This role is all about helping your patients' dreams of having a family come true. You'll use your empathy and good listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job - you'll enjoy the rewarding experience of helping our patients and working for a company that truly cares about people.

What you'll do:

• Work with both patients and physicians to coordinate fertility plans and medications.


• Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.


• Provide patients with price quotes, order status, and non-clinical case updates.


• Use your attention to detail and listening skills to accurately obtain and enter patient information, including shipping, insurance and payment information.

What you need to do the job:

• Be Tech Savvy, Data Entry & Microsoft Outlook are a must.


• Have Excellent Customer Service Skills; be inquisitive, analytical and investigative and do it with keeping the customer in mind.


• Be Efficient - attention to detail, organization skills, time management, and problem solving skills will be important.


• Be Flexible; Ability to adapt in a dynamic work environment; willingness to work a flexible schedule when needed.


• Be A Strong Communicator; Effective interpersonal, written and verbal communication skills.


• High School Degree (or GED) required.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.