Supervisor - Dispatch Center at Harper College in Palatine, Illinois

Job Description:

Schedule Information: Monday thru Friday 8:00am-4:30pm  or as assigned

Hours per Week: 40

Benefits: Health, Dental, Life & Disability Insurance; Sick, Vacation, and Holiday pay; Personal Business; Educational Assistance: Tuition Waivers at Harper & Professional Expense  

Work Conditions: Work is primarily indoors. The employee is on call 24/7/52 to respond to communications and/or safety problems within the Dispatch Center.

Duties of Position: Responsible for the efficient operation of delegated functions in the Harper College Police Department as well as providing direct supervision of the Dispatch Center which includes emergency 911 calls.

Supervises Dispatch Center personnel. Assigns duties as workload priorities dictate and oversee assignment completion. Approves vacation days, monitors sick time, meets regularly to discuss operations, proposes operational adjustments when appropriate, and initiates corrective action when needed. Evaluates the skills and conduct of personnel assigned to the Dispatch Center and provides direct employee feedback on an ongoing and immediate basis. Prepares annual evaluations as well.

Coordinates work schedules and shifts for Dispatch Center personnel relating to the demands of the center. Ensures the efficient operation of the Dispatch Center. 

Oversees the impartial enforcement of College policies, police department General Orders, State and Federal laws. 

Identifies training needs and recommends/obtains appropriate training courses to ensure that the core competencies required of Dispatch Center personnel are developed and maintained at a professional level. 

Responsible for department-level system administration for all applications used by the Harper College Police Department. Including, Leads, RMS, Lenel, Simplex, SimpleK, etc.

Manages the computerized access control system for all buildings and classrooms. Interacts with internal and external resources to act as a liaison for and resolve problems and issues within the security environment. 

Researches/investigates/recommends infrastructure needs and system updates required to conduct the affairs of the Harper College Police Department. 

Ensures employee compliance with mandates of the current labor contract. 

Assists the department in identifying and placing the necessary procedures in place to ensure professionalism in the emergency communications center. 

Provides dispatch services when needed.

Keeps the police department Dispatch Center records in compliance with the State of Illinois schedule.

Serves as a role model to all department personnel.

Instills the Institutional Core Values: integrity, respect, excellence and collaboration, through every interaction and deed.

Performs related duties as assigned.

Educational Requirements: Bachelor’s Degree in Criminal Justice or related field or equivalent experience required.

Experience Requirements: 2 year’s supervisory experience required. 5 years preferred, preferably in a law enforcement setting. Must have a good working knowledge of Computer Aided Dispatch (CAD) systems, preferably the Omnigo system. Working knowledge at a municipal or PSAP emergency communication center is preferred. Certified by the Association of Public-Safety Communications Officials (APCO) International or similar telecommunicator training class preferred.

Application Review Date:
 Applications are accepted until the position is filled though priority will be given to applications received on or before: July 30, 2021

Requir
ed Documents: ***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire 
* Employment is contingent upon a Criminal Background Check.
* Employment sponsorship is not available.