Complex Director of Catering and Events - Hilton San Jose and Signia by Hilton San Jose at Hilton Global in San Jose, California

Job Description:

The Hilton San Jose and the Signia by Hilton San Jose are looking for a Complex Director of Catering & Events to join their team! This person will report directly to the Complex Director of Sales & Marketing.

ABOUT OUR HOTELS:

The Newly Renovated Hilton San Jose is located in downtown San Jose and is connected to the Jose McEnery Convention Center. They are only 4 miles for the airport and minutes from Levi's Stadium, home to the San Francisco 49'ers!

The Signia by Hilton San Jose is opening early 2022 and is the largest premier hotel in the Silicon Valley area! They are looking for a Director of Sales & Marketing to be a part of this amazing property!

Signia by Hilton San Jose Silicon Valley (805 Rooms, 65K+ Sq Ft Meeting Space)

• 2 nd Signia in the World following the Signia by Hilton Bonnet Creek Orlando
• Arguably the most iconic hotel in Silicon Valley and the catalyst in attracting Convention business to the city
• Full Renovation will begin including Rooms, Restaurants and Pool experience

As a Complex Director of Catering and Events, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Complex Director of C&E will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.

Requirements:

Hotel Catering and/or Event Management Leadership Experience of 2+ years

Hotel Catering Sales experience of 5+ years

Reporting to Director of Sales and Marketing

Assets:

Hilton experience

FDC knowledge

Position Summary:

As a Team Member in this role, you will be responsible for:

• Strategy - Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results
• Leadership - Develop innovative, forward-thinking team members
• Culture - Ensure a best-in-class workplace that delivers on Hilton's values, mission, and purpose
• Talent - Hire, engage and develop the world's best hospitality team members
• Operations Excellence - Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.

STRATEGY:

• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
• Work with the DOS to maximize revenues
• Drive innovation and creativity within event delivery
• Partner with DOSM/GM/EC to deliver on Hilton's values by creating high-impact event experiences
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Provide owner relations guidance in key areas of Events expertise, as needed (Banquet Capital Expenditures, Staffing Models)
• Actively support the sales process.

LEADERSHIP:

• Provide overall leadership and direction in all Events matters.

• Serve as a highly visible, participatory leader who proactively and consistently engages with their DOSM/GM/EC, Sales, Catering and Events team members, external guests, and suppliers
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Participate or represent Hilton in industry social/meeting/events professional associations

CULTURE:

• Inspire high-performing multi-cultural, multi-generational teams that build Hilton's Catering and Events talent pipeline
• Lead with Hilton culture engaging with Team Members through direct and meaningful interactions,
• Be an ambassador for customer service.

TALENT:

• Motivate and provide a work environment in which team members are productive
• Ensure all Catering and Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
• Listen and respond to team members needs while having an open-door policy
• Manages group and interpersonal conflict effectively

• Ensure the proper use of all function space, exhibit hall, and event spaces
• Manage supplier and vendor relationships
• Possess subject matter expertise and ensure standards/practices
• Development and management of departmental budgets
• Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events

• Ensure proper staffing for the needs of the business
• Integrate current trends in event management and design
• Participate in customer site inspections and assists with the sales process as necessary

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
  
  
• Quality
  
  
• Productivity
  
  
• Dependability
  
  
• Customer Focus
  
  
• Teamwork
  
  
• Adaptability
  
  

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.