Site Support - Portland at Stellar Industrial Supply in Portland, Oregon

Job Description:

We are looking for a responsible, hard-working, and independent customer focused representative to take care of several of our larger customers in the Portland, OR area.  Days will be spent facilitating the service and movement of product throughout the customers’ appointed place of business and delivering and placing product in vending solutions two to three times a week.  You will work closely with company representatives to satisfy all their customer service needs and resolving any issues that may arise.  The position requires a valid driver license, you must have use of your own vehicle, and be able to drive a company truck. 

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
  • Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
  
  
  • Adeptly handle all customer inquiries and requests
  
  
  • Accurately enter quotes and orders using ERP system (Prophet 21)
  
  
  • Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems
  
  
  • Expedite all open quotes and orders with urgency and accuracy
  
  
  • Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate
  
  
  • Focus on customer specific requirements


• Act as a liaison between Account Managers, Specialists, Customer Experience Managers, and other departments as needed


• Provide backup services for the customer service team at the Portland Branch


• Engage in continual learning of all Stellar service, programs, processes, and product offerings


• Follow all customer guidelines and procedures as it pertains to your position
  
  • Follow all on-site safety and emergency procedures
  
  
  • Stay current on all required training and certifications

Perform other duties as required

Required Knowledge, Skills and Abilities

• Must have a valid driver’s license, own transportation, and satisfactory driving record


• Proficient in MS Office, specifically Outlook and Excel


• Excellent verbal and written communication skills


• Be comfortable interacting with customers daily


• Strong organization, planning, prioritizing abilities with attention to detail


• Self-motivation and ability to work independently are essential


• Flexible and adaptable and able to change focus daily


• Problem solver


• Sound technical ability and willingness to work with computer hardware


• Experience with ERP type computer programs preferred


• Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion

Education

• High school diploma or equivalent

Experience

• 2-3 years of relevant customer service, warehouse, or related experience

Salary:

$21.00

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