e-Returns Processor at Inmar Supply Chain Solutions, Inc. in Indianapolis, Indiana

Job Description:

Position Summary:

Under direct supervision, an eReturns Processor in warehouse operations is responsible for processing returned/recalled eCommerce products on behalf of a retailer or manufacturer. The eReturns Processor is responsible for accurately and efficiently processing the items in strict accordance with the client’s instructions, which sometimes includes repackaging them. 

The eReturns Processor position requires high attention to detail and ability to operate technology such as barcode scanners, digital scales, software applications, and touch screen computers and the ability read, understand and follow standard operating procedures specific to this position.

Primary Duties:

• Receive and open containers of product; visually inspect the product and compare it to the paperwork included with the container


• Efficiently and accurately scan product codes to capture item information, using scanning equipment, for input of information into computerized systems


• Inspect items for damage, tears, stains, odors, etc. according to client’s instructions; follow instructions for how to handle any problem items


• Sort scanned items into appropriate container locations


• Complete paperwork and/or make system notations to maintain accurate records


• Update daily tracking records


• Always maintain a clean and orderly workstation and area


• Perform other duties as assigned

Required Qualifications:

• Legally authorized to work in the U.S.


• High School diploma (or its equivalent) or minimum of two year’s work experience in a warehouse or production job; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the responsibilities of this position


• Working knowledge of computers


• Able to follow standard operation and safety procedures


• Able to work in an environment that is not climate controlled


• Able to work under time pressure and meet production goals; able to work more than 8 hours per day (over-time) as needed


• Able to assist with other operations within the warehouse, as needed


• Able to handle hazardous waste materials with appropriate safety measures
  
   

Individual Competencies:

• 
  Personal Credibility:  Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.


• 
  Teamwork:  Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.


• 
  Adaptable:  Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.


• 
  Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.


• 
  Communication:  Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.


• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.


• Regularly required to stand, kneel or stoop, and lift and/or move up to 30 pounds.


• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.


• Regularly required to remain in a standing position more than 2 hours at a time.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.


• Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.


• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.


• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.


• Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.


• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.