Scheduling Coordinator at Overhead Door Corporation in Tempe, Arizona

Job Description:

The Position

This position is the main resource for scheduling CSR�s using the IEX software. 

Responsibilities 

 

• Determining staffing levels based on call volume and available resources. 


• Coordinate and adjust employee requests/needs with our business needs. 


• In addition, to be capable of providing support as needed for special projects and analysis of IEX data. 


• Maintain an accurate CSR schedule and conformance database using IEX Software. 


• Maintain database of employee schedules and phone adherence. 


• Document through IEX and special reporting all non-conformance issues. 


• Make decisions regarding all CSR scheduling, both on a standard scheduling level and on a day-to-day basis. 


• Provide administrative assistance to Manager as needed to address daily needs of department.


•  Provide administrative assistance to Manager as needed for special projects.


•  Determine best method(s) to resolve problems to ensure customer satisfaction and adhere to company policies. 


• Provide assistance as needed to Supervisors. 


• Provide back-up support as needed to CSR�s.


•  Provide follow-up with department members as necessary.


•  Assist with floor training of newer CSR�s.


•  Possess skills needed to provide CSR support � both technical product support and systems support. 


• Provide back-up support to Supervisors as needed. 


• Be available for flexible schedule, including rotations of approximately one Saturday per month to fill in as acting-supervisor.