We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our clients, with a specific focus on the USA market. This position offers the opportunity to establish USA office operations in the future.
Roles and Responsibilities: • Facilitate smooth customs clearance processes for import and export shipments, with a
particular emphasis on the USA/NA market. • Act as a liaison between clients and customs authorities in the USA and North America,
addressing issues or discrepancies effectively. • Provide exceptional customer service, promptly addressing client inquiries and concerns with
a focus on the USA market. • Maintain accurate records of shipments, customs documentation, and client
communications. • Possess knowledge of E-Commerce goods, CLVS (Customs Low-Value Shipment), and LVS
(Low-Value Shipment) processes. • Support the team with inbound/outbound transportation. • Identify and pursue sales opportunities within the client base. • Collaborate with the sales team to generate new business and meet/exceed sales targets. • Review documentation and prepare customs release entries for processing. • Review customs declarations for accuracy of tariff classification, valuation, origin, and tariff
treatment, and file amendments/refunds as needed. • Assist with the determination of product free trade program eligibility. • Work with customs brokers and carriers to resolve day-to-day operational issues. • Communicate with customers to clear shipments, close entries, provide updates, and resolve
paperwork issues and customs holds for the USA market. • Maintain strong knowledge of all ports across the USA and Canada. • Assign correct tariff classifications. • Assist in ensuring that all entries are released, classified, and billed accurately and in a timely
manner. • Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when
completing import and export documents to facilitate the movement of cross-border
shipments.
Qualifications & Skills: • Certified Customs Specialist designation for USA. • Licensed Customs Broker for the USA is an asset. • Certified Trade Compliance Specialist designation is an asset. • Minimum of 5 years of experience in import/export logistics, customs clearance, freight
forwarding, or a related field, with a focus on the USA market. • Strong understanding of customs regulations and procedures, particularly in the USA. • Knowledge of E-Commerce goods, CLVS, and LVS processes. • Experience in sales management or account management is a plus. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and manage multiple priorities. • Proficient in MS Office applications. • Familiarity with customer relationship management (CRM) software is preferred.