We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and detailed individual to work with childcare providers across the country to help them navigate government programs.
Responsibilities:
Serve as principal liaison for providers in all areas of fee assistance program eligibility (ie. updating documents, verifying submitted information, answering all provider questions/concerns)
Assist providers in assessing qualifications according to the Department of Defense policies and provide exceptional customer service support in navigating fee assistance program policies and procedures
Enter and maintain customer data into the electronic database
Receive incoming calls, letters and E-mail from families and providers and provide exemplary customer service via active listening and professional communication
Maintain respectful working relationship with clients and adhere to high-ethical standards including maintaining strict confidentiality
Provide weekly report on pre-determined measurable job tasks and call volume
Participate in a team-oriented work environment
Assist with special projects and other functions as needed to accomplish mission and objectives
Perform other duties as assigned
Qualifications:
Completed bachelor's degree or relevant experience
Proven experience providing customer service to diverse populations. Conflict resolution experiences a plus
Experience in a social services, human services, or child development setting
Experience with case management and multi-tasking
Experience with call center environment
Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills
Experience with the Microsoft Office suite of products and Internet-savvy