Position Summary: The Assistant General manager is a senior property level executive and is responsible for the successful operation of the business with the primary goal of maximizing long-term value. Additionally, this position fosters a strong culture that embraces the fundamentals and sets the example for all operational team members.
Essential Job Functions:
Responsible for the overall Administration of Gaming Operations, Food & Beverage, Environmental Services, Security, and Facilities.
Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
Grant credit within the approved limits.
Responsible for assisting the General Manager in developing, leading and managing a high-performing Team.
Ensure departments have accurate policies and procedures and that they are implemented properly.
Assist the respective departments with budgets and monthly budget reviews.
Responsible for assisting with the ongoing maintenance and expansion of the gaming customer base and the development of new revenue strategies.
Assume the responsibilities of the General Manager in their absence.
Lead roll-out new company initiatives.
Conduct regular reviews and evaluations of departmental performance and hold leadership accountable to required tasks, deliverables and regulations.
Work with department heads to take appropriate steps necessary to resolve any issues.
Promote a positive image of the facility through public presentations, community events, internal and external business meetings, etc.
Responsible for maximizing revenue generation in the management of all departments.
Control labor and other operating costs to ensure they are directly in line with casino volumes levels.
Mentors, consults, and gives direction to the management of the gaming divisions to instill the spirit of teamwork, communications and planning.
Provide the General Manager with recommendations to increase revenues, decrease costs for enhanced customer service levels.
Demonstrate guest service and positive Team Member relations.
Responsible for effective communication across all levels of the property.
Ensure the internal controls are followed and revised accordingly.
Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.
Ability to interact with others while maintaining a courteous and positive demeanor.
Qualifications:
8+ Years of progressive executive experience in the casino industry.
4-year degree required; Masters preferred.
Ability to progress and be developed to a General Manager within 18-24-month minimum timeframe.
Experience in strategic planning and execution.
Knowledge of business contracting and negotiating.
Experience with successfully navigating through change management.
Ability to communicate and interact with officials at all levels and to work effectively with a wide range of constituencies in a diverse community.
Must have flexibility to work varying shifts and days of the week including holidays.
Ability to motivate teams and simultaneously manage several projects.
Ability to successfully fulfill the pre-employment process.