Dockmaster (non-exempt) at INTERNATIONAL MARINA GROUP LP in Mystic, Connecticut

Job Description:

The Dockmaster is responsible for overall operation of marina and all slip activity. This role will serve as the ambassador for the marina and is the first person with whom a Member or guest will interact.  The Dockmaster is responsible for the safe mooring of vessels, general operation of the docks, assisting boaters, and maintaining a safe and clean environment throughout the harbor and marina facilities.

 

Essential Duties and Responsibilities

• Oversees the management of berthing, mooring, storage and servicing of boats within the marina


• Direct, move, assist and securely moor vessels to dock


• Daily inspection and maintenance to provide a clean and safe facility


• Provides the highest level of service to all members and guests, including expediting any and all requests from vessels


• Manage, train, and supervise dock staff while leading by example


• Safely operates Marina owned marine and land vehicles


• Ability to multitask while also remaining professional in all situations


• First line of customer service for incoming boats


• Responsible for daily operations of marina docks


• Ensure safe fueling practices are being met


• Supervise renting of slips including transit activity and reservations


• Ensures that Members and guests observe all marina rules and regulations


• Assist with yard and service work including but not limited to launching and hauling as needed


• Manage fuel dock


• Provide office support as needed


• Oversee and reinforce OSHA/DEEP standards


• Availability to work overtime, weekends and holidays when required

 

Technical and Physical Requirements

• High school diploma or equivalent preferred


• 2-5 years’ marina experience required


• Ability to work safely around the water


• Must be able to swim


• Ability to lift 50 pounds


• Basic boat handling skills preferred


• Knowledge of dock construction, repair and basic power tools preferred

 

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company


• Consistently treats others with dignity and respect


• Genuinely serves others with humility and a positive attitude


• Frequently demonstrates a bias toward action
  


• Always communicates effectively and courteously with fellow Teammates and Members


• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties


• Shows resolve and overcomes difficulties in a positive and productive manner


• Gladly provides responsive, and high level of service to our Teammates and Members


• Eagerly puts forth the extra effort to accomplish duties Adapts quickly and efficiently to changing priorities in order to meet Teammate or Member needs

 

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM Teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the Marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers

 

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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