Geek Squad Health Agent at Best Buy in Wilkes Barre, Pennsylvania

Job Description:

The Geek Squad Health Agent uses empathy, soft skills, a willingness to affect meaningful change, and attention to detail. This role works in an evolving business environment and has the ability to provide direct feedback to shape the business. They will be responsible for delivering, installing, uninstalling and troubleshooting health-based technology products. These include Personal Emergency Response Systems (PERS), tele-health and remote patient monitoring devices.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.


• Achieve and maintain health regulatory and compliance requirements in order to perform the full scope of work on all types of products.


• Performs a variety of fulfillment duties including delivery, installation, integration, troubleshooting and uninstallation of medical devices.


• Provides an exceptional client experience in a variety of locations that may include medical facilities, hospitals, living communities and personal homes.


• Manages company inventory and vehicle maintenance, processes paperwork and payments and provides employee development opportunities.

• Current, valid driver's license


• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)


• Must be at least 21 years of age


• Ability to consistently lift products weighing over 75 pounds (support tools such as a harness, dolly or lift may be provided depending on the type of work being performed)


• 1 year of experience directly working with clients across all stages of life


• Previous experience with in-home or on-site customer support in a related field such as technology or healthcare

• Multi-lingual


• Senior sensitivity training or experience


• Health care experience with an emphasis on technology supporting well-being