• Regularly updates the ticket tracking system with status and fixes. • Assists in resolution of end-user desktop issues and escalates up to team members if needed. • Directs interaction with customers, requiring interpersonal skills with a focus on client relations. • Installs software and/or hardware peripherals, apply security patches and anti-virus updates. • Assists with all meetings from a technical standpoint including A/V setup and troubleshooting. • Assists in issuing, tracking of hardware, printer troubleshooting, mobile device support, and configuration. • Follows documentation and checklists ensuring a high quality of service. • Responds to after-hours/emergency support requests as needed. • Troubleshoots problems by applying established techniques, procedures, and specific standards.