Part Time Floating Member Service Representative at Jovia Financial Federal Credit Union in Nesconset, New York

Job Description:

Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training


• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Business casual dress with annual corporate gear allowance!


• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)


• School Loan Repayment & Gym Reimbursement (Full Time employees)


• Lots of growth and advancement potential


• Estimated Salary Range for this Position: $42,164-$49,605 (Based on FT Salary)


• Jovia offers a variable compensation plan which allows employees an opportunity to earn up $3000 


• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia

What you will be doing:

• Ensure high level member satisfaction by providing total quality service; achieve or exceed the mystery shop goal by practicing member service skills that demonstrate reliability, responsiveness, assurance, and empathy to the member always. This is achieved by presenting a professional attitude and appearance, greeting all members in a courteous and timely manner, smiling, making eye contact, introducing yourself and using the member’s name. 


• Present a professional attitude and appearance, stand, and greet all members by handshake, introduce yourself, use member's name, communicate promotional offers, ask for referral business, thank the member for using the credit union while using the standard branch closing statement. 


• Concentrate efforts and conduct activities that assist in achievement of both individual and organizational goals including participating in events that promote brand awareness, proactively engaging members in conversation on the lobby floor, ITM vestibule and teller windows, actively sourcing on-sites at businesses, joining branch and business development partners for prospecting, and advocating the benefits of membership in the community. 


• Identify needs and leverage opportunities to increase each member's relationship with the credit union at account opening, by proactively cross-selling products and services which meet the members' unique needs. Enable them to more conveniently access and use their credit union accounts. Utilize CRM to review profiles of existing members & review marketing promotions sent to members to enhance sales conversations, conduct on boarding calls to new and existing members.  Provide guidance and advice on additional products, services, and promotions available, promoting member behavior that contributes to active membership, services per household and high member satisfaction.  


• Proficient use of Activity Manager to refer business to the credit union partners including Investment Services, Mortgage and Business Services. 


• Take ownership of member complaints to resolve promptly and effectively, escalate member issues when appropriate to ensure an effective outcome. Utilize the credit union’s member experience log to help notate member issues/feedback to appropriate credit union management. 


• Achieve at least the minimum standards in quality (QC) regarding the opening of all new accounts, entering of member information, appropriate file maintenance data and processing of credit applications. 


• Process all consumer loan applications received in branch as “approved” and refer those that are not to back-office lending for approval. Present loan checks and disclosures to the member and explain the loan payment options available. 


• Prepare and explain loan disbursement documentation, promote, and sell the benefits and low cost of the various credit insurance protection and mechanical repair coverage products that we offer. 


• Answer and provide members with information regarding home equities, as well as inputting the application through the system.  


• Assist members with completing the on-line mortgage application. 


• Open business accounts while cross selling the appropriate product/service to the business member, assist member with business loan application process. 


• Process certified checks, stop payments, term certificate renewal notices, and other file maintenance transactions, i.e., automated telephone banking, online banking and address changes, etc.  


• Redeem U.S. Savings Bonds. 


• Issue, pin, and change the status of VISA debit cards and explain procedures regarding VISA debit cards to the member. 


• Work with the Fraud and Card Operations teams regarding fraudulent cases and submission of paperwork. 


• Be conversant in IRA products and rules and regulations. Open new IRA's and process rollovers and distributions as needed by the member. 


• Assist tellers in proving at the end of day, if necessary. 


• Travel and assist other branches within the region based on operational needs  


• Maintain neat, organized work area and take pride in overall appearance of branch office. 


• Reconcile, bonds redeemed and VISA advances at closing. 


• Be proactive in greeting members entering the branch and managing the member waiting area.  


• Service the coin machine as needed. 


• When assigned to the member service reception areas, the MSR will: 
  
  
  
  • Greet members from the member service reception areas.  
  
  
  • If a member cannot be serviced immediately, assist them with signing in and ensure they are waiting in the appropriate area. 
  
  
  • Answer member questions, distribute brochures, assist with the completion of forms, applications. Assist with demonstrating our online/mobile banking, automated telephone banking, and ITM services. 
  
  
  • Maintain the overall appearance of the Member Service and Teller areas, replenish brochures, change rates, clean up litter, etc. 
  
  
  • Provide member printouts, automated telephone banking, /VISA Debit pin numbers, notarize documents, and answer account questions. 
  
  
  
  


• Take appropriate steps to become a notary public within 6 months in position and maintain notary license. 


• Attend at least the required number of training sessions annually, as outlined by the department head, including any required self-guided on-line training classes, job specific webinars or other programs sanctioned by the credit union’s Learning and Development Department. 


• Ensure workstation is always secure of critical member and credit union information.  Including, but not limited to keeping workstation locked when not at desk, securing account numbers, member number, social security numbers, etc. At the end of the work shift, place documents in a locked desk drawer. 


• Adhere to the credit union's policies, procedures and standards when handling all internal and external member requests. 


• Perform other duties, in addition to normal responsibilities, to help the overall workflow of the department and other departments as assigned by the team leader or direct report. 

What we need from you:

• Bachelor’s degree or minimum eighteen months relevant experience in the financial industry or in a customer service field of employment with a sales focus.   


• Professional appearance coupled with an enthusiastic, assertive personality. 


• Individuals must be highly motivated, computer literate and possess excellent communication skills.  Knowledge of Windows, Word and Excel and the internet is desirable.  


• Each employee in a capacity of a Member Service Representative who acts as a mortgage loan originator must/will be registered with the NMLS Registry (National Mortgage Licensing System), obtain a unique identifier, and maintain this registration in accordance with the requirements of the S.A.F.E Act.

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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