Front Office Registration at Nystrom & Associates Ltd in Bemidji, Minnesota

Job Description:

Act as point of contact for scheduling all live intra-office referrals and new patients within the clinic
Register and integrate new patients in emerging programs
Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations
Follow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)

Inform OM and AOM when such issues arise.

Coordinate patient services efficiently and assist in referring between all NAL programs
Attend staff meetings and trainings as needed to educate staff on the live referral process and other Registration processes
Maintain awareness of trends, patterns, and need for new services; report these to Office Manager, Administrative Training & Quality Coordinators, Operations Manager, Vice President of Operations, and CEO
Record all incoming calls in accordance with current policy and procedure
Record daily check outs for all programs and send report daily to administrative stake holders

Complete electronic PCC and Registration Checklist for every intake appointment type scheduled

All duties outlined in the Support Staff in addition to Intake and Scheduling Coordinator position description
Attend monthly after-hours mandatory trainings
Assist with shift coverage in the event of staff shortage
Other duties as assigned
Commit to position for minimum of 1 year

Qualifications
1. Prior experience working in health care facilities.
2. Ability to multi-task and handle stress well.
3. Positive attitude and ability to be flexible.
4. Must be proficient in use of computers, telephones, and standard office equipment (copier, fax, and scanner).
5. Keep all business information strictly confidential.