Airport Duty Manager at Raleigh-Durham Airport Authority in Raleigh, North Carolina

Job Description:

The Raleigh-Durham Airport Authority provides a world-class customer experience for millions of passengers traveling to and through Raleigh-Durham International airport (RDU). Our organization honors leadership, integrity, teamwork, excellence, and respect. We’re known for innovation, and we need skilled professionals to match our team. Here at RDU, we’ve created a culture that attracts bright, passionate, and caring people who sincerely want to do their best for our internal and external partners. Our organization offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. As a team member at RDU, you can expect to make a difference through your work, directly impact the achievement of a meaningful mission, advance your career trajectory, and still have room for fun and fulfillment in your daily life.

Does this sound like the challenge that you have been searching for? If so, please consider applying for the Airport Duty Manager position at the Raleigh-Durham Airport Authority. The Airport Duty Manager (ADM) maintains constant awareness of changing conditions, activities and requirements affecting airport operations, analyzes the impact of such changes, and facilitates the appropriate response protocols through collaboration with multi-departmental team members. 

GENERAL SUMMARY

The Airport Duty Manager (ADM) is responsible for maintaining and overseeing full situational awareness of all facets of airport business operations to ensure the safe, efficient, and secure operation of the Raleigh-Durham International Airport (RDU). This includes implementing incident management processes to ensure effective management of small, medium, and large-scale incidents, emergencies, and irregular operations. The ADM maintains constant awareness of changing conditions, activities and requirements affecting airport operations, analyzes the impact of such changes, and facilitates the appropriate response protocols through collaboration with multi-departmental team members as required. This includes continuous coordination and collaboration with all RDU Airport Authority (RDUAA) departments as well as tenants, concessionaires, customers, FAA, TSA, CBP, and all other airport stakeholders to ensure that appropriate resources are deployed as required.

This position fulfills a role as an integral part of decision making and crisis management during regular business hours and serves as the ranking staff member during off hours. The Authority’s Executive Team will rely on this person to make decisions in accordance with established policies and procedures. This position requires working 12-hour rotating shifts in a 24x7 operation including nights, weekends, and holidays.

It is critically essential that Authority staff work together as a collaborative team, under the leadership of the ADM.  The ADM’s role is to bring the team together with a focus on maintaining a world class airport experience while ensuring the safety and security of everyone at RDU.  The role of the ADM is not as a boss, but as a coach.  The ADM is expected to use a collaborative leadership style to achieve objectives, not an authoritative management approach. It is also expected that team members collaborate and communicate with the ADM, and if necessary, take leadership direction from the ADM during regular or irregular operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Operates with considerable independence, requiring the exercise of sound judgment and initiative consistent with established Authority Policy.


• Proactively monitors changing conditions affecting airport business operations and implements incident management processes as required to minimize impacts.


• Coordinates and collaborates with all RDUAA departments during irregular operations and airport emergencies to ensure effective response and recovery.


• May act as Incident Commander under certain situations or be required to support the Incident Commander.


• Communicates information regarding regular and irregular operations to affected RDUAA departments, airport stakeholders, and passengers.


• Ensures the proper use and compliance with the Airport’s Notification Systems.


• Maintains awareness and updates status of all construction and project activities, as well as irregular operations that impact normal airport operations.


• Maintains working knowledge of Transportation Security Administration airport security regulations and the Airport Security Program (ASP) and monitors compliance with airport security policies (non-law enforcement). Escalates issues to RDUAA law enforcement as required.


• Maintains a working knowledge of all Federal Aviation Administration regulations (including Part 139 and Part 77), Airport Certification Manual (ACM) and Airport Safety Management System (SMS). 


• Oversees work of Airport Operations to ensure compliance with safety standards and regulations.


• Maintains a working knowledge of all environmental guidelines and regulations.


• Coordinates, in conjunction with RDUAA departments, all airport operational activities.


• Assist in the preparation, review, and edit of plans that outline operating procedures to be used in response to disasters/emergencies such as hurricanes, aircraft incidents and terrorist attacks, and in recovery from these events.


• Collaborate with other departments to analyze damage and prepare assessments following disasters or emergencies.


• Participate in and help to coordinate training and exercises of emergency, irregular and incident plans.


• May be required to schedule, chair, and attend various meetings pertaining to the overall management and function of the entire airport.


• Analyze, interpret, and enforce rules, regulations, policies, and practices in a tactful and courteous manner.


• Ensures that plans, policies, and procedures (SOPs) are accurate, current, implementable, and well communicated among the airport departments, airlines, tenants, and other key stakeholders. May be called upon to draft plans, policies, and procedures within area of expertise.


• May be required to work unscheduled after hours work and is subject to emergency re-call as part of routine duties.


• Evaluates performance of responsible areas through the review of work methods, procedures, and results.  May be called upon to participate in the performance evaluation of staff members from other departments who participate as part of the ADM’s team.


• Provides input to assist in the development of the annual departmental budgets.


• Oversees the Daily Operations Team briefings to ensure the airport provides a world class airport experience to customers, employees, and other stakeholders consistent with the mission, vision, and core values of the Authority.


• Performs additional related work as required or assigned.

QUALIFICATIONS

Education:

Required:

• Bachelor’s degree in airport management, business administration, engineering or other field related to the operational management of a medium-hub commercial service airport OR equivalent related work experience.

Preferred:

• Master’s degree in airport management, business administration, public administration, or other field related to operations.

 Experience:

Required:

• 5 years of experience in airport management (e.g., operations, commercial management, maintenance, etc.), airline operations or related airport management field


• 3 years of experience in a supervisory or leadership capacity

Preferred:

• 7 years of experience in airport management (e.g., operations, commercial management, maintenance, etc.), airline operations or related airport management field


• 5 years of experience in a supervisory or leadership capacity

Licenses or Certifications:

Required:

• Valid NC Driver’s License


• IS 100, 200, 700, 800, and 2200 (required or must obtain within 12 months of hire)
  


• AAAE ASOS Basic and Advanced (required or must obtain within 12 months of hire)
  


• OSHA 10-hour Course (required or must obtain within 12 months of hire)
  


• Complete RDU’s Operations Officer Certification Training Outline (Part 139 training) within 6 months of hire

Preferred:

• ACI-NA Airport Customer Experience Specialist Program within 12 months of hire


• ACI-NA Diploma in Leadership Essentials within 24 months of hire covering the following:
  
  
  
  • Certificate in Team Leadership
  
  
  • Certificate in Self-Leadership
  
  
  • Certificate in Business Leadership
  
  
  
  


• Certified Member designation from the American Association of Airport Executives


• Airport Certified Employee – Operations, Communications, Security, or Planning and Environmental

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• 14 CFR Part 77 and 139, and 49 CFR Part 1540 and 1542, applicable Advisory Circulars and Security Directives.


• Airport Safety Management System programs


• Federal and state laws, rules and regulations relating to airport operations.


• Methods, materials, and resources for operating at a commercial service airport.


• Handling difficult situations with tact and diplomacy


• Management techniques


• Airport operations, policies, and procedures


• Airport Rules and Regulations


• Financial management


• Commercial management


• Facility management and project management


• Customer relations

 Skilled in:

• Leading staff efficiently and effectively


• Understanding technology and how it should be implemented to improve workflow and communication.


• Clearly and effectively communicating, negotiating, and advocating, both orally and in writing


• Use of a variety of computer-based technologies including word processing, and spreadsheets


• Establishing and maintaining effective, fair, cooperative, collaborative, and respectful relationships with internal and external colleagues, peers, work teams and workgroups


• Demonstrated skill in use of independent judgment, team building, collaboration, and customer service.


• Efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks. 
  

Ability to:

• Maintain Security Identification Display Area Clearance (SIDA)


• Complete ACI-NA Airport Customer Experience Specialist Program within 12 months of hire


• Complete ACI-NA Diploma in Leadership Essentials within 24 months of hire covering the following:
  
  
  
  • Certificate in Team Leadership
  
  
  • Certificate in Self-Leadership
  
  
  • Certificate in Business Leadership
  
  
  
  


• Obtain and maintain movement and non-movement driver certification within 3 months of employment.


• Complete RDU’s Operations Officer Certification Training Outline (Part 139 training) within 6 months of hire


• Work effectively in a teamwork environment.


• Handle difficult situations with tact and diplomacy.


• Make solid decisions and formulate sound conclusions. 


• Work 12-hour rotating shifts to include daytime, nighttime, weekends, and holidays.


• May be required to work unscheduled hours or recalled for unforeseen emergency situations.

TOTAL COMPENSATION

Salary

• Maximum: To commensurate with experience


• Minimum: $79,880

Benefits:

At RDU, you’re not just a blip on the radar. We appreciate you and care about your health, happiness, and future. Here’s a snapshot of our awesome benefits!

• 
  Work-Life Harmony
  
  
  • Paid Vacation Leave
  
  
  • Paid Sick Leave
  
  
  • 11 Paid Holidays
  
  
  • Flexible Holiday Options
  
  
  
  


• 
  Health and Wellness
  
  
  
  • Comprehensive Wellness Program
  
  
  • On-site Fitness Classes & Employee Fitness Center Access
  
  
  • Health Savings Account (HSA) – with matching employer contributions
  
  
  • Flexible Spending Accounts – medical and dependent care options
  
  
  • Opportunities for employer-paid or discounted insurance plans
  
  
  
  


• 
  Financial Wellness
  
  
  
  • Tuition assistance and career development
  
  
  • Shift Differential pay
  
  
  • 401(k) plan, Traditional and Roth options – with matching employer contributions
  
  
  • 457(b) plan, Traditional, and Roth options
  
  
  • NC Pension Retirement Plan
  
  
  • Employee Discounts – cell phone service plans, RDU Airport Terminal stores, and restaurants
  
  
  
  

WORKING ENVIRONMENT / CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may be performed indoors in environmentally controlled or non-controlled conditions or outdoors in potentially adverse conditions on uneven ground in all types of weather. May regularly be exposed to loud sounds and distracting noise levels, such as from office equipment, machinery, and overhead or ground level aircraft noise. Incumbents may be subjected to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, and intense noises as well as gases, workspace restrictions, vibrations, chemicals, and oils.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or a negligible amount of force frequently, and/or constantly to move objects. Positions in this class typically require typing, talking, hearing, seeing, grasping, standing, walking, sitting, and repetitive motions as well as stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, and lifting.

 

Experience

Required

• 3 years of experience in a supervisory or leadership capacity

Preferred

• 7 years of experience in airport management (e.g., operations, commercial management, maintenance, etc.), airline operations or related airport management field


• 5 years of experience in a supervisory or leadership capacity

Education

Required

• Bachelors or better in Airport Management or related field

Preferred

• Masters or better in Airport Management or related field

Licenses & Certifications

Preferred

• OSHA 10-hour


• ASOS Advanced


• ASOS Basic


• Incident Command Sys 100


• Incident Command Sys 200


• Incident Command Sys 700


• Incident Command Sys 800

Skills

Preferred

• Problem Solving


• Supervision/Management


• Interpersonal Communication


• Critical Thinking


• Aviation/Airports

Behaviors

Preferred

• Team Player: Works well as a member of a group


• Functional Expert: Considered a thought leader on a subject


• Effective Communicator: Communicate issues and makes recommendations


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Critical Thinker: Process information


• Active Listener: Listen effectively and understand the topic at hand

Motivations

Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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