Video Operations Advisor - Evernorth Health Services at Cigna in Bloomfield, Connecticut

Job Description:

Help us visualize our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have video and trouble-shooting experience? If so, prepare to innovate, create, and inspire. The Video Operations Advisor (Infrastructure Engineering Advisor) ensures configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment, including infrastructure, conference room, desktop, and mobile codecs.

Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

Responsibilities

• Provide break/fix and end-user support on all video platforms and ensure that all issues are resolved within SLA guidelines.


• Maintain our video environment to ensure availability, current and complete functionality


• Contribute feedback to Subject Matter Expert teams regarding the supportability of platforms


• Provide on-call support for after-hours issues


• Maintain platform documentation and updates


• Assist in configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment including infrastructure, conference room, desktop, and mobile codecs.


• Assist in the development and maintenance of end-user resources


• Provide meeting support for leadership stream and WebEx events (VP level)


• Work with ESS and Media Services to provide ELT meeting support


• Manage hardware inventories in the Wilde Building, and ship as needed

Qualifications

• High School diploma; GED or equivalent.


• A minimum of 1 year of experience in operational support of video conferencing, voice or related environments


• A focus on user community is a must


• Experience in these specific platforms is desired:
  
  
  • Cisco Video Conference Endpoints and Infrastructure
  
  
  • CUCM UC environment
  
  
  • Room AV environments
  
  
  • WebEx control hub admin environment
  
  
  
  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.