IT Support Technician at Cretex Companies, Inc. in Elk River, Minnesota

Job Description:

Overview



Provide Tier 1 thru Tier 2 support for PC (hardware and operating system) users. This position provides regular and as-needed technical services to internal customers and is the primary means of interaction between users and the IT department.

Responsibilities

• Triage user issues and requests.
• Respond to help desk tickets, telephone calls, email, and walk-up requests for support
• Manage the tickets in the Help Desk ticketing system
• Identify, research, and resolve IT problems
• Troubleshot and maintain computer systems connected to production equipment
• Configure and deploy user hardware
• Support and comply with the company Quality System, ISO, and medical device requirements
• Read, understand, and follow work instructions and standard work
• Participate in required company meetings
• Maintain an organized work area (5S)
• Participate in the Operational Excellence Program
• Complete all other work duties as assigned
• Ability to work in a manufacturing environment

Qualifications



Minimum Requirements, Education & Experience

• Associate degree in an IT--related field or relevant work experience.
• Experience in support a technical environment in a help desk capacity
• Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask
• Ability to lift 50 lbs.

Desirable Criteria & Qualifications

• Bachelor's degree in Computer Science or related IS field
• Experience with ERP, CRM, and other Business Systems
• Continuing Education; including participation in local chapters, associations, and/or organizations

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