Senior Underwriter-Analyst at PEMCO MUTUAL INSURANCE COMPANY in Seattle, Washington

Job Description:

Who We Are: 

At PEMCO we’re all about people – our customers, our employees, and the community.  We’re a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as #1 in Auto Insurance in 2024 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs.

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO has a dynamic and challenging opportunity for a Senior Underwriter-Analyst to join our community. In this role, you will be responsible for driving improvements to book, channel and team results through data-driven decision-making, book and individual risk underwriting.

What You’ll Be Doing:

• Evaluate processes, tasks, and workload for opportunities to create efficiencies, automation, and optimization at an enterprise level; make improvement recommendations for agents/customers and take a lead role in implementation.


• Improve book quality by understanding agent/channel/book performance, designing, and implementing re-underwriting, automation, or other solutions, and monitoring results to adjust as needed to achieve targeted quality.


• In collaboration with UW management and Product, research and develop new tools or processes to improve accuracy in rating or underwriting and reduce gaps in premium or selection.


• Maintain an underwriting territory, reviewing individual risks and aggregate trends and working with agents as needed for book quality; provide relationship-oriented service to customers, colleagues, and stakeholders, including direct contact with customers.


• Onboard agents and agencies in collaboration with the sales management team following analysis of profitability, growth potential, risk selection and alignment with company philosophy and values.  Analyze quality on all new agents and provide recommendations.


• Provide guidance, mentorship, and technical growth to team members through quality audits and knowledge sharing; and perform as team lead in manager's absence.


• Represent the department as an underwriting subject matter expert in complex company projects.


• Utilize analytics, quality reviews and stakeholder input to identify, address and monitor adverse selection, premium leakage gaps and program changes within the scope of underwriting.


• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.


• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.


• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (business or related field)


• 8 years of experience in personal lines insurance underwriting, handling all lines for new and renewal business with increasing levels of responsibility is required


• Strong analytical and organized business thinking with ability to resolve complex problems while presenting findings in a clear, concise and understandable manner


• Advanced Property & Casualty insurance knowledge


• Chartered Property Casualty Underwriter (CPCU) designation


• 
  MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required


• 
  Job specific: Demonstrated experience in creating and facilitating learning events on personal lines topics is required


• 
  Problem Solver: Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively


• 
  Team Player: Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors


• 
  Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation


• 
  Confidentiality: Has a high degree of integrity and the ability to exercise discretion in confidential situations


• 
  Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities

What We Value:

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• 
  Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data


• 
  Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together


• 
  Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes. 


• 
  Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose


• 
  Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve


• 
  Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $91,516-$111,852.  The full pay range is $76,263-$127,105.


• Outside greater Seattle area target pay range: $80,764-$98,712.  The full pay range is $67,304-$112,173.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.


• eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). 

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure


• Granted four (4) personal days immediately upon hire


• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.


• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual


• In addition, PEMCO provides paid time off for bereavement, jury duty and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts


• Education Assistance Program after one year of service


• Scholarship program for children of PEMCO employees after one year of service


• Employee Assistance Program


• Well-being program


• Discretionary taxable gifts and gift cards


• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses


• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales)


• Employee referral bonuses


• Shift differential pay

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• 
  Family and Medical Leave Act (FMLA) 


• 
  Equal Employment Opportunity (EEO) 


• Employee Polygraph Protection Act (EPPA)

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