Quality Manager at Sagility LLC in Westminster, Colorado

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Job Description:

We are currently hiring a Quality Manager to join us in a remote, work at home role.

Key areas of responsibility:

• Identifies and understands quality needs of the Program. Conducts needs analysis, studies and confers with all functions to determine requirements.


• Is accountable for implementation and monitoring of process to exceed Client provided Member experience metrics goal


• Coaches and develops quality staff to ensure high degree of measurable success.  Provides specific qualitative and quantitative data to Operations Team.   


• Closely interacts with all stake holders to deliver word class quality program  


• Must be well versed in the process of holding calibration sessions , Understand and articulate  the client’s Quality requirements to the internal teams


• Conduct One on Ones with next level

Skills/experience needed to be successful:

• Bachelor’s degree or equivalent work experience


• Six sigma green belt or at least a good understand of continuous process improvement procedures preferred.


• Min 7 years of experience needed in a call center managing inbound calls including minimum of 3 yrs. of experience as Quality Manager or Assistant Manager -Quality


• Experience in Managing Healthcare programs preferred.


• Excellent written and verbal communication skills required to present and interact with wide variety of internal and external customers.


• Should be well versed in using MS office tools


• Must be detail oriented with a good observation skills.


• Ability to present  to present data to the clients and stakeholders.


• Should have good analytical skills to analyze, identify and solve the issue.


• Ability to demonstrate innovation, and problem solving skills when making decisions.

Salary: $60,000 to $75,000

Sagility Offers Competitive Benefits Including:

• Medical


• Dental


• Vision


• Life Insurance


• Short-Term and Long-Term Disability


• Flexible Spending Account


• Life Assistance Program


• 401K with employer contribution


• PTO and Sick Time


• Tuition Reimbursement

Join our team, we look forward to talking with you!

An Equal Opportunity Employer/Vet/Disability

Location: