Service Desk Specialist at Murray State University in Murray, Kentucky
Posted in Other 30+ days ago.
Job Description:
Posting Number:
20240096NE
Job Title:
Service Desk Specialist
Number of Vacancies:
1
About Murray State:
Located in the West Kentucky region, Murray State University is a public, comprehensive University which offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis. Learn more about
Careers at Murray State University.
About Murray State Benefits:
Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, generous paid holidays, vacation, sick, and paid parental leave, as well as many other benefit offerings. Please refer to the Murray State
Benefits page for more information.
Equal Opportunity Employment/Diversity Information:
Murray State embraces diversity in the workplace and values attracting, developing and maintaining a diverse, high-quality faculty, staff, and student body. The University endeavors to create and promote a culturally diverse community to be accepting of and sensitive to diversity in its many varied forms. Women and minorities are encouraged to apply. Murray State University is an equal education and employment opportunity, M/F/D, AA employer.
Type of Employment:
Regular Full-Time
Work Location:
Murray, KY
Employment Term:
12 Months
Position Type:
Staff - Non-Exempt (Hourly)
Department:
Service Desk
Summary of Job Duties and Responsibilities:
Provides Level One (front line) technical support to students, faculty, and staff. Level one support includes answering questions related to and resolving the most common technical problems and referring more complex and less frequent technical problems to the appropriate Level Two support area.
- Provide Level One (front line) technology service desk support for deployed technology to students, faculty, and staff.
- Answer questions related to and resolve the most common technical problems. Referring more complex and less frequent technical problems to the appropriate Level Two support area.
- Monitor, track, and escalate, when necessary, assigned service desk tickets to ensure timely resolution.
- Coordinate service management within Information Systems to facilitate timely resolution of problems and service requests.
- As directed, work with the Associate Director IS Service Management to improve Level One technology service desk processes.
- As directed, assist with updating announcements and content to web pages, social media, technology service catalog, help desk ticket system and other tools to effectively communicate technology changes, incidents, projects, plans and governance to the University community.
- Document all troubleshooting steps, results, and communications through service management tickets when escalation to Level Two is necessary.
- Become familiar with ITIL and/or other Information Technology Service Management (ITSM) methodologies.
- Supervise student workers.
- Grow professional and technical skills.
- Other duties as assigned.
Minimum Education Requirements:
- Bachelor's degree required.
Minimum Experience and Skill Requirements:
- One year of experience in a technology or communication field.
- Demonstrated excellent customer service and oral and written communication skills are required.
- Proven ability to work in a team oriented environment.
- Demonstrated technical skills related to troubleshooting hardware, software, account and network issues.
Preferred Education and/or Experience Qualifications:
- Two years in technology or communication field preferred.
- Knowledge of ITIL and/or other Information Technology Service Management (ITSM) methodologies preferred.
- Experience creating and managing web and social media content preferred
Posting Date:
06/17/2024
Closing Date:
07/01/2024
Open Until Filled:
No
Hourly Rate:
$14.18 (Additional pay dependent upon qualifications)
Work Hours:
- Will likely be required to work overtime during peak periods such as the beginning of each semester and Summer Orientation.
- Will be required to provide remote support during periods when the University is closed such as extended holidays and semester breaks.
- May be required to work a modified shift outside the University's normal 8 am to 4:30 pm Monday - Friday workweek.
Physical Demands:
- Normal for office environment
More jobs in Murray, Kentucky
|
Kroger Manufacturing |
|
Modern Woodmen of America |
|
Kroger Manufacturing |