Business Systems Analyst at FedPoint in Portsmouth, New Hampshire

Job Description:

Are you a detail-oriented professional with a passion for bridging the gap between business needs and technical solutions? Do you thrive in an agile environment, supporting technical teams and ensuring the successful implementation of business systems? If so, we invite you to join our Business Solutions & Support department as a Business Systems Analyst - Projects!

At FedPoint, Business Solutions & Support department is dedicated to understanding both internal and external customer requirements and working with IT to deliver cost-effective, high-quality solutions. We serve as business and process consultants to our stakeholders, providing essential support through data analysis, reporting, and issue resolution.

As a Business Systems Analyst, you will:

**Capture Business Requirements**: Gather and document business systems requirements from stakeholders, translating them into user stories and technical specifications.

**Support Agile Development**: Facilitate requirements handoff to development teams, ensure thorough testing, and maintain clear communication throughout the project lifecycle.

**Create Documentation**: Produce detailed documentation and artifacts to support system development and user training.

**Champion Team Collaboration**: Mentor team members, encourage knowledge sharing, and elevate the team's overall performance.

Key Responsibilities

Business Analysis & Requirements Gathering (50%)

- Assess system functions and potential new business impacts.

- Facilitate stakeholder sessions to capture and prioritize system needs.

- Bridge the gap between stakeholders and IT, ensuring clear and accepted project scopes.

- Capture and prioritize requirements, identify MVP, and maintain a development backlog.

Testing (30%)

- Partner with the Agile team to support and document all project testing needs.

- Ensure system requirements are met and data accuracy is maintained.

- Identify, log, and resolve bugs, and update user stories accordingly.

Training & Mentorship (10%)

- Mentor team members and provide feedback to management on training opportunities.

- Contribute to documentation resources and encourage knowledge sharing.

Production Preparation (5%)

- Maintain use cases and documentation repositories.

- Support business training and respond to inquiries during project warranty periods.

- Summarize and circulate release notes to stakeholders.

Operations Support (5%)

- Generate reports to support internal and external business requests.

- Assist in measuring KPI performance and provide data visualization services.

Requirements:

• High School diploma or GED required. Certifications or coursework in business / systems analysis preferred.
• 3+ years’ experience in a progressive business analysis or analytical role.
• 3+ years’ experience gathering and writing business requirements, or equivalent work experience required.
• 2+ years’ experience developing and executing complex queries to extract data for reporting and analysis.
• Experience in peer coaching and training support.
• Experience in meeting facilitation, leading problem-solving exercises, and gaining group consensus.
• Experience in business reporting (KPIs / Metrics).
• Experience capturing and articulating end-to-end technical solutions.
• Experience in insurance or benefit administration operations preferred.

Location: Portsmouth, NH - HYBRID 2 days in office

Full-Time Position M-F with core business hours

Why Join Us?

Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your administrative service skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Advancement opportunities through a formal call center career track.
• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters

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