The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Major Goals and Responsibilities
Field inbound calls in a professional manner.
Respond to and resolve customer questions.
Research possible solutions to customer issues.
Enter incoming service and supply requests.
Follow up with customers when necessary.
Perform other miscellaneous duties as directed by the Customer Care Manager.
Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.
Behavioral Characteristics, Attitudes and Skills Required
Good listening skills
Problem solving skills
Strong communication skills, both verbal and written
Empathetic
Detail oriented
Excellent organizational skills
Willingness to learn and adapt
Must be able to work in a high stress, fast-paced environment
Dependable
Attentive to customers' needs
Team Player
Prerequisites
High school diploma
Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
The ability to type 25 wpm
Good numerical and analytical skills
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work