Wells Fargo is seeking a Lead Systems Operations Engineer...
n this role, you will:
Lead the US application production support team providing the following services: Incident, Problem, Request for PEGA related applications.
Collaborate, engage and partner with stakeholders on application stability and resiliency, reducing production defects/failures/manual actions and process optimization/simplification.
Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives.
Implement policies and procedures and understand compliance and risk management requirements for supported system area.
Analyze and create Monthly Production Status Report to improve the operating environment.
Introduce enterprise capabilities, tools, and innovation improving system stability and observability (monitoring, logging)
Highlight automation opportunities and reduce TOIL.
Position must appear in person to the location listed as the work address.
Travel required: None
Required Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Computer Applications, or related technical field. Position requires five (5) years of experience in the job offered or in a related position involving software engineering experience.
Specific skills required:
5+ years of Pega Experience
3+ years of Agile Experience
3+ years of Oracle SQL and PL/SQL development
3+ years supporting Red Hat Linux
3+ years experience in writing shell / Python scripts
Desired Qualifications:
2 + years using Ansible.
2 + years utilizing observability tools like AppDynamics, Grafana.
2 + years utilizing logging tools such as Splunk.
PEGA certification
Excellent verbal, written, and interpersonal communication skills.
Strong organizational, multi-tasking, and prioritizing skills.
Ability to take initiative and work independently with minimal supervision.
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
Strong attention to detail and accuracy skills.
Understanding of SDLC, ITIL methodology and life cycle management.
Experience using ITSM ServiceNow application.
Posting End Date: 9 Jul 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.