General Description * Successfully handle high volume inbound customer service calls * Making/handling high volume of outbound calls * Respond to e-mail inquiries * Receive and record completed work orders from field technicians * Expedite unresolved customer grievances to designated departments for further investigation * Maintain accurate customer information and scheduled appointment details * Actively promote and sell new or additional services or products when applicable Must have a strong customer service/call center background.
Key Notes: Schedules will vary based on need. We start the CSR schedules, where some will start at 7am and is open until 9pm Monday thru Friday. Open Saturdays between 7am - 4pm. Closed on Sundays. This job will require 1-2 Satudays per month worked as OT, and sometimes more during the busy season, which is summer. Typical schedules are 9am-6pm. **Must have previously worked in a CALL CENTER
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.