We are in search of a meticulous and dedicated ERP Software Support Analyst to join our team based in Wixom, Michigan. In this role, you will be responsible for providing technical assistance and support to our users, troubleshooting various software and hardware issues, and maintaining our computer systems. You will also be required to assist with database management and utilize Citrix Technologies, EO/IR systems, Lotus Notes, and Microsoft Active Directory.
Responsibilities: • Provide technical assistance and support for incoming queries and issues related to ERP software. • Respond to queries either in person or over the phone. • Train computer users on how to properly use new computer hardware or software. • Maintain daily performance of computer systems.
Requirements: • Possess at least one year of experience in a Help Desk Analyst role or similar • Experience with Cloud ERP