The IT Systems Administrator is a key figure responsible for the smooth operation of the IT Infrastructure. Serving as the primary point of contact in IT Infrastructure Services, they oversee the IT Service Desk and handle various system and network administration tasks. This role involves supporting multiple technologies, providing application support, and contributing to project initiatives as required. Reporting to the IT Department Manager, the Sys Admin ensures the functionality, stability, security, and scalability of the company's IT Infrastructure. Collaboration with stakeholders and employees ensures alignment of IT tasks and projects with organizational strategic objectives, offering timely technical support and solutions.
Key Responsibilities
Maintenance: Oversee upkeep of internal infrastructure, including hardware like computers, network equipment, servers, and peripherals, as well as software updates and network segments.
Documentation: Manage maintenance contracts and create various documentation such as system guides, SOPs, and policies.
Administration: Handle system administrator tasks, user/group management, and monitoring using Microsoft tool sets.
Audits and Investigations: Perform routine audits, investigations, and backups verification.
Support: Provide on-site and remote support to internal employees for hardware, software, and technical issues.
Vendor Liaison: Act as a liaison for stakeholders and third-party IT service providers for support and installations.
Training: Conduct training sessions for employees and create associated documentation.
Project Management: Execute project work, supervise contractors, and participate in IT strategic initiatives.
Vendor Management: Manage vendor relationships, track licensing, and assist in selecting new hardware and software platforms.
Best Practices: Maintain industry best practices for infrastructure reliability and sustainability.
Automation: Research and implement automated approaches to system administration tasks.
System Availability: Ensure high system and infrastructure availability through monitoring and mitigation of potential issues.
Server Architecture: Participate in server architecture design to support IT systems.
Technical Guidance: Provide technical guidance and operational instructions to system users.
Perform additional relevant tasks assigned by superiors.
Qualifications
Associate degree plus 2 or more years of IT related work experience or bachelor's degree in computer science, Information Technology, or related field.
Experience in the Pharmaceutical or Life-Science or CDMO/CRO industry is a plus.
Familiarity with pharmaceutical laboratory software such as ERP, LIMS, QMS, experience with Agilent, Waters, ThermoFisher and other laboratory software applications is a plus.
GxP (Good Practice) guidelines and regulatory certifications are a plus.
Knowledge of FDA regulations, including 21 CFR Part 11, and other regulatory bodies relevant to the clinical research and development field is a plus.
Excellent problem-solving, analytical skills, investigative, organizational and project management skills.
Excellent written, verbal communication and presentation skills with an ability to express complex technical concepts in business terms across all levels of the business.
Excellent interpersonal skills with the ability to effectively communicate while maintaining positive relationships.
Ability to work independently as well as working effectively as part of a team.
Ability to multi-task and understand prioritization of deliverables.
Ability to perform the physical requirements of the position.
Ability to travel between sites on routine basis or as directed by superiors.