As part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use of business applications.
Responsibilities:
IT Helpdesk/Contract Management
Organize, prioritize and process support incidents and related procedures
Organize activity reports and liaise with the Corporate IT group
Manage contracts with the various IT suppliers within your scope
Project Management and Cybersecurity
Actively participate in the US and Corporate IT projects
Be the leading contributor to cybersecurity topics
Application product ownership
Support our users with Salesforce
Provide expertise and technical support for other local applications
Security and compliance
Ensure compliance with all IT policies
Participate in audits, assessments, pen-tests (penetration tests) and all other activities related to cybersecurity and cyber defense
Ensure compliance with current regulations and standards in liaison with Corporate IT
Strategy & Planning
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Requirements:
Minimum of 3-5 years' experience as an advanced support technician or administrator.
Excellent customer service and curiosity that enables you to approach new technologies from a business point of view
Strong knowledge of Microsoft operating systems and experience with Salesforce support
Adaptable and proactive
Strong written skills and the ability to present a problem in simplified terms to suit your audience.
Highly organized with the ability to manage multiple priorities
Good understanding of the organization's goals and objectives
Exceptional written, documentation and oral communication skills.