The Identity and Access Management Analyst I is responsible for performing day-to-day user provisioning, security related duties and researching, analyzing, troubleshooting, and resolving low complexity problems for Active Directory/Windows, Exchange, Azure, M365, VMS, UNIX, Okta, and a variety of other applications including ERP systems. This role will require creating and disabling user accounts, creating mailboxes and distribution lists, setting file permissions, performing password resets, performing SOX compliant auditing, facilitating remediation of audit findings, and any related duties in support of user account and audit/security administration.
Essential Functions
Identity and Access Management - Maintains and administers user security.
Perform day-to-day user provisioning and security related duties for Reliance Active Directory/Windows, Exchange, Azure, M365, VMS, UNIX, Okta, and a variety of other applications including ERP systems
Perform user account administration i.e., creating/disabling network system accounts, resetting passwords, creating mailboxes and distribution list, setting file permissions etc.
Ensure all access is in accordance with policies to ensure compliance with regulatory, security, and IT controls
Ensure approvals are obtained and documented as required
Provide 2nd tier support for security auditing tools and SSO applications such as Okta, Dayforce, CRM, and Box
Must participate in after-hour on-call rotation
Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding, and responding to their needs.
Provide service to internal and external customers to satisfy their needs and expectations
Listen to concerns and resolve reported issues effectively and promptly
Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
Commit to continuous improvement
Supplemental Duties and Responsibilities
Pursues training and development opportunities; strives to continuously build knowledge and skills
Be willing to perform as back up for teammates when work absences occur.
Assist personnel in other RTS departments to resolve technical and/or application issues