Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers, Point of Presence (POP), edge, backbone, datacenter, and content delivery network (CDN) infrastructure.
Provide onsite network support and expertise on local data center campus and remote support for POP sites while working with local vendor support staff
Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network
Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.
Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.
Work with network provisioning engineers to turn up new circuits and engage and escalate with vendors to troubleshoot out-of-service or faulty circuits.
Queue Management for tasks and incidents, participate in ongoing DC/POP deployment projects
Use internal tools and scripts to configure, monitor, and repair servers and network equipment
Develop internal documentation and conduct training as needed or appropriate
Proactively contribute to documentation, automation and processes as they evolve
Follow, improve, and implement data center and POP best practices
Participate in on call activities and follow escalation process to support the infrastructure 24/7
Skills/Experience: • CCNP/JNCIP preferable • Experience in new PoP or Datacenter builds. • Understanding of outside plant construction requirements with fiber and/or copper or coax experience preferred. • Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies. • Experience in Rack and stack and installation of new racks and devices. • Experience in device installation and testing, software/firmware upgrade, re-bootstrapping and decommission. • Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades). • Knowledge of DCN and experience in DCN installation, migrations and upgrades. • Experience in break fix support • Knowledge of Juniper, Ciena, Infinera, Cisco, Arista and ZPE systems (Network Deployment) • Strong attention to detail with excellent time management and organization skills. • Excellent experience in maintaining documentation. • Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. • Programming and scripting capabilities are strongly desired. • Excellent communication skills. • Ability to work within a global team in a fast-paced and dynamic environment with limited supervision.
Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites across many regions.