Windows and Desktop Support
at StarsHR, Inc.
in
Harrisburg,
Pennsylvania
Posted in Other 3 days ago.
Type: full-time
Job Description:
List of Skills:
1. Thorough knowledge and use of ServiceNow or understanding of asset management system
2. Expert knowledge and use of Windows OS and O365 Office products
3. Excellent customer service awareness and communication skills
4. Excellent troubleshooting and problem-solving skills
5. Knowledge of hardware desktop, printer, scanner, video
6. Knowledge of software installation, patching and troubleshooting
7. Knowledge of imaging workstations using MDT and/or SCCM
8. Ability to transport/lift boxes/equipment
9. Ability to work independently and as a member of a team
10. Knowledge of VPN setup, support and install
11. Able to resolve technical issues with users over the phone
12. Knowledge of active directory users and privileges
13. Knowledge of wireless workstation setup and support
14. Ability to think and act under pressure
15. Good organizational skills
16. Excellent professionalism