Cabinetworks Group has an immediate opening for a Site Support Technician at our manufacturing facility in New Paris, IN!
We are looking for someone with a technical background, preferably within a manufacturing setting, with great customer service and communications skills to help support end-users with troubleshooting.
Competitive pay
Benefits and 401k company match plan
First shift - with some on-call availability
Responsible for ensuring operational readiness of client computing and peripheral devices used to accomplish organizational tasks. This will include, but is not limited to; installation, testing, preventive maintenance, support, and troubleshooting hardware and software utilized to fulfill prescribed manufacturing processes and various office applications. Assist end users in defining requirements and recommending solutions and will have occasion to assist server administrators and network engineers in completing system implementations and upgrades.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES:
Build a rapport with customers and technical resources that enhances your ability to receive and relay effective problem descriptions and understanding
Document, prioritize, and resolve user requests received in queue through a tracking tool
Effectively utilize provided tools to document, troubleshoot and resolve problems
Responsible use and management of accessible replacement equipment and software tools
Responsible use and management of surplus hardware and software inventories and proper disposal of obsolete materials
Perform preventive maintenance and upkeep of "in service" equipment and software
Understand your customer's process and be able to assist in recommending solutions and improvements
Assist systems administrators and engineers in accomplishing implementations and upgrades
Act as a liaison in utilizing, interacting with and directing external resources and contractors
Assist in administration of specialized software requirements and client data
Assist in administration of anti-virus and virus/malware remediation
Assist CSD (Client Services Desk) in rollover and as supplemental resource as needed
ESSENTIAL QUALIFICATIONS AND SKILLS:
An Associates level degree or higher in Information Systems or equivalent
2 years of experience working in an IT capacity
Excellent organization skills and attention to detail
Logical problem solving ability
Ability and desire to learn and grow in skill and competency
Proven Knowledge and understanding of common systems, such as Windows; MS Office Suite; Internet browsers; line matrix, thermal transfer, and laser printing; LAN/WAN/WLAN
The ability to work equally well within a team or solitary
The ability to communicate clearly and effectively in a professional manner verbally and in writing
The ability to prioritize and multi-task according to business need and goal
Must be willing to participate in an on-call rotation
Must be able to lift 30 lbs. and work on lift equipment in the performance of your responsibilities
PREFERRED QUALIFICATIONS AND SKILLS:
Work towards a degree, professional certification, or structured training in technology competencies or disciplines
Prior experience in technology or information systems field
Exposure, knowledge, skill, or competency (beyond essential qualifications) in other OS (Linux, AIX); ERP systems (JOE, Oracle, Unidata); SQL database; JAVA; CITRIX; network physical layer; Cisco routing & switching; various anti-virus and virus remediation tools; data center physical security; backup and recovery