Job Title: Technical Support Engineer - Automation
Location: Orlando, FL 32826,
Duration: 12 Months Contract
Pay Range: $27/hr-$35/hr on W2 (DOE)
Note: This position requires an onsite presence weekly on Wednesday and Thursday.
What you will do in this role:
Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Required Experience
Experience writing and debugging JavaScript Code or similar language.
Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Excellent troubleshooting skills
Screening Questions (must be present in the resume or attached as a separate doc):
What are the key steps in troubleshooting any problem?
How do you manage having multiple issues to work at the same time?
How do you deal with a distressed customer?
Skills: What you need to be successful in this role:
Experience writing and debugging JavaScript Code
Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Understanding of remote administration via SSH, SNMP, WMI, PowerShell
Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer, and ports
Familiarity with VMware, AWS, Azure, Event Management Systems.
Excellent troubleshooting skills
Benefits Info
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.