Wells Fargo is seeking a Business Execution Director within the Branch Systems & Transformation group who will be responsible for designing the vision and principles for our branch customer and employee experience. This leader will play a crucial role in transforming the way our branches serve customers; attract, engage, and retain top front-line branch staff; and advance our business objectives including customer and employee experience, growth, and efficiency.
Learn more about our career areas and lines of business at wellsfargojobs.com.
Key Responsibilities:
Serve as the group product manager overseeing the roadmap and priorities for teams shaping branch experiences and roles.
Develop a service design architecture and customer journeys to inform our target branch customer experience.
Develop the choreography and interaction models to enable our transaction migration and customer growth and deepening business objectives.
Design and maintain the job family vision and partner with HR and Compensation on creating role definitions for branch employees, e.g. tellers, bankers, operations leads, and branch managers
Partner with peer product managers overseeing branch design, ATM/teller, enablement tools, and branch technology to inform their work to ensure all elements of the customer and employee experience work back from a consistent vision.
Work through product managers and leaders within or partnered with the product group overseeing incentives, reporting, training, recruiting, and management of front-line staff to consistently execute the product vision.
Collaborate with senior leadership and HR to determine the optimal organizational structure for retail branches, including reporting lines and team sizes.
In partnership with HR, establish performance metrics and key performance indicators (KPIs) for each role to measure effectiveness and drive performance improvement.
Ensure that all branch roles comply with relevant regulations, industry standards, and corporate policies, including but not limited to banking regulations, customer privacy, and security.
Partner closely with Human Resources to ensure training, recruiting, and performance management programs and standards align with the roles' requirements and support career growth.
Continuously review and refine role designs based on feedback, industry best practices, and changing business needs.
Required Qualifications:
8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management experience
Desired Qualifications:
7+ years of experience in service design, experience strategy, or related field, preferably in the financial services industry.
Strong understanding of retail banking operations and branch management, preferably through experience as a retail banking front-line leader.
Demonstrated expertise in product management and user-centric experience design
Experience using Design Thinking methods to develop business solutions
Knowledge and understanding of Agile
Excellent decision -making skills
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Ability to work effectively with cross-functional teams and diverse disciplines where flexibility, collaboration, and adaptability are important
Excellent influencing skills
Strong communication skills and ability to articulate complex material to a diverse audience
Experience leading complex change initiatives
Superior project management skills including the ability to handle multiple projects concurrently
Job Expectations:
Ability to travel up to 25%
Hybrid work schedule
Posting Locations:
1755 Grant St, Concord, California
333 Market St, San Francisco, California
150 E 42nd St, New York City, New York
401 S.Tryon St, Charlotte, North Carolina
3075 Loyalty Circle, Columbus, Ohio
250 E John Carpenter Fwy, Irving, Texas
Required locations listed above. Relocation assistance is may be considered for this position.
Pay Range:
New York: $144,400-$300,000 annually
California: $144,400-$300,000 annually
Actual salary is determined by location, experience and qualifications of the job
Job posting may come down early due to volume of applicants.
This position is not eligible for Visa sponsorship.
Pay Range $144,400.00 - $300,000.00 Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement
Posting End Date: 30 Jun 2024 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.