Our client on the north shore of Massachusetts has a very exciting opportunity for a Research and Development Process Technician to join their growing team. If you have proven material processing and service experience this role would be great for you.
If you are interested in traveling once in a while overseas for training purposes, you will need to make sure you have a valid passport and driver's license. This position is also paid hourly so overtime is eligible. This is a very exciting opportunity for someone who is looking to grow and advance their career. For immediate consideration, please apply today!
Responsibilities
Support customers, technicians, and colleagues across all trial center activities within the company.
Coordinate and conduct R&D trials in collaboration with the R&D Supervisor, Head of Service, Aftersales Admin, and Sales Department.
Ensure the client's R&D center maintains up-to-date equipment and technical support standards.
Oversee onsite installations and coordinate with contractors for the trial center and warehouse.
Assist the R&D Supervisor as needed.
Participate in SOPs, safety committees, and process improvement initiatives.
Address common issues with technicians and customers, escalating uncommon issues to supervisors or managers.
Verify the accuracy and completeness of trial reports and approve them accordingly.
Manage documentation, spare parts, consumables, inventory lists, and warranty items.
Uphold cleanliness and organization in the building, addressing housekeeping tasks as needed.
Identify and resolve technical errors or problems effectively.
Conduct onsite programming of drives and controllers, offering remote support to customers.
Deliver service and support during field visits or onsite engagements.
Oversee onsite installation, startup, repair, maintenance, and testing procedures.
Generate service reports and documentation.
Understand customer requirements and provide appropriate recommendations and discussions.
Foster positive relationships with customers.
Maintain cleanliness and organization in the demonstration center on a daily basis.
Assist with loading and unloading trucks and receiving shipments as necessary.
Clean parts received onsite from customers in the oven, along with trial machine components.
Inspect and document oven cleaning, placing reports in the trial report drop folder.
Load, clean, and maintain machines and trial equipment as required.
Requirements:
Proven material processing experience, and service experience.
Initiative to lead and find solutions to problems.
Ability to troubleshoot, test, repair, and service technical equipment.
Detail oriented, showing respect at customers site for cleanliness and organization.
Ability to take direction, and leadership from peers at EREMA, along with being able to accept information from our customers.
Experience working with voltage (480V) and testing live electrical circuits.
Highly motivated and willing to work alone at times with limited support and adapt to project changes.
Familiarity with mobile tools and applications.
Working knowledge of MS Office, including, and not limited to word, excel, outlook.
Must be able to comply with all Company and Customer site safety regulations.
Perform well under pressure.
Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or
pulling required of objects up to 50 pounds. Physical work is a primary part (more than