Our client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. They make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends
If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our client's channel includes end user-homeowners, installing and servicing contractors, and distributors. Our client's Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.
KEY RESPONSIBILITIES: • Provide exceptional customer support to homeowners. • Handle homeowners to assist with locating local service providers. • Manage all customer interactions via inbound/outbound phone, email, and written correspondence. • Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications. • Communicate customer facing issues to management and identify areas of opportunity • Collaborate with internal departments to resolve customer opportunities • Actively participate in departmental client's Excellence initiatives as well as agent certifications
PREFERRED QUALIFICATIONS: • High School Degree/GED • 2+ years of experience in a call center and troubleshooting
KEY QUALIFICATIONS: • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) • Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer • Excellent customer service skills • Strong written and oral communication skills • Proficient in MS Office (specifically Word and Excel) • Strong analytical skills, accuracy and attention to detail • Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time • Creative problem-solving skills • Self-starter and well organized, able to multi-task and prioritize work