Provide quality service to internal and external customers.
Handle incoming customer calls, emails and web inquiries regarding the company's products and warranties.
Ensure a timely and professional response.
Enter all relevant information regarding inquiries into the system.
Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information.
Advise customers on newly available products and programs to promote the brand and drive overall sales.
Follow up with customers as requested Metrics: * Call quality score* Customer feedback* Information accuracy* Adherence to schedule.
JOB REQUIREMENTS MINIMUM QUALIFICATIONS:
High School diploma or equivalent (Associates or Bachelor's Degree preferred)
At least one year work experience in a customer facing environment
EXPERIENCE:
Building materials experience.
1-3 years prior customer service experience.
Prior experience working in a team environment.
Demonstrated ability to work independently.
KNOWLEDGE, SKILLS & ABILITIES:
Strong oral and written communication skills. (English and Spanish)
Proficient typing skills.
Professional appearance and demeanor appropriate for corporate environment.
Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel.
Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments.
Strong team building, customer service, planning and organizing skills.
High attention to detail with the ability to handle multiple priorities.
Ability to excel in a fast paced and ever-changing work environment.
Ensures personal accountability.
Quickly learns and adapts to change.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.