Responsibilities: • The Lead Investigator will lead and organize routine to complex investigations across several product lines including but not limited to credit card and consumer retail loan products • Lead will serve as a go-to for escalated cases, rep coaching, and training • Research and analyze high risk transactions to identify control issues or weaknesses • Prepare reports for management, covering investigative details, results, losses, and preventative actions • Provide consultation and guidance to management on investigative related issues • Effective communication with both federal and local law enforcement agencies and regulators as needed • Identify fraud patterns to report back to analysts and management • Maintain a role in the preparation of suspicious activity reports • Performing backup duties for key department functions • Provide investigative support to the onshore and offshore investigation team • Responsible for the investigation, and analysis of fraud related regulatory complaints.
Through use of vendor provided software or internal reporting tools, to validate or disprove fraud, when possible
Qualifications: • 3+ years in payment card fraud investigation, financial crimes or other related fields • Outstanding written and verbal communication skills
Advanced investigation and analytic decision-making skills
Strong time management skills and ability to complete multiple projects simultaneously
Supports cross training activities and the ability to work in a team environment