Loan Workout Specialist West Des Moines, IA: Locals Only! 18 + Months $23 - $25/HR
Onsite Day 1: Hybrid Model: 3 Days Onsite Per Week!
Job Description: Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements. Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable. Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
Team Duties: This team manages and supports the control step The team is part of the recovery department, and is a last stop in the settlement review process The largest portion of the case review is in Credit Cards Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts The team is not customer facing This is not an entry level position
Years of Experience Required: 2+ year of relevant professional experience
Desired Experience: Root cause analysis Understanding credit cards, that is the main department Payment research Litigation exposure specifically civil procedure Partnering with 3rd party law firms Working independently and being resourceful Enterprise/corporate environment background
Technical Skills Required: EXCEL experience is very valuable in this role
Specific Education/License Requirements: No
Preferred Industry Experience: Financial services background is needed
Desired Skills and Experience West Des Moines, IA: Locals Only! Onsite Day 1! $23 - $25/HR
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.