AAA is hiring for a Process Improvement Specialist to join our team! The Process Improvement Specialist serves as a consultant to the Organization, leading cross functional teams in evaluating, planning, and implementing improvements to business processes and practices that may impact multiple lines of business, members, and/or associates. This role analyzes data and feedback from multiple inputs in order to map business processes to tangible, financial returns. In addition, the Specialist facilitates change management aspects of project implementation to ensure successful implementation.
What we can offer you:
A competitive salary commensurate with experience
Annual Bonus + Annual Merit Increase Eligibility
Hybrid schedule available
Comprehensive health benefits package
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
What You'll Do:
Leads cross functional process improvement teams and RPA creation/oversight. Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
Solves complex business issues to improve operational efficiency.
Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
Prioritizes and implements process change requirements based on the critical effort needs.
Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
Updates and maintains documentation on process improvements and process performance.
Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.
May support the development of training and/or change management materials or activities to support new processes or procedures.
Other duties as assigned.
Minimum Qualifications:
Leads cross functional process improvement teams. Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
Solves complex business issues to improve operational efficiency.
Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
Prioritizes and implements process change requirements based on the critical effort needs.
Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
Updates and maintains documentation on process improvements and process performance.
Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.
May support the development of training and/or change management materials or activities to support new processes or procedures.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.