Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.
General Description:
Provides leadership to and has operational responsibility for the management of the Risk business units within Dovenmuehle's mortgage servicing departments. Oversee the areas of potential company risk. Responsible for overseeing the risk management function including risk assessments, internal control development and monitoring, and reporting to Senior Management.
Essential Functions and Duties:
Perform regulatory, operational and security risk assessments.
Monitor the effectiveness of operational controls.
Report to Senior Management on the status and outcome of risk management and assessment activities on a regular basis.
Advocate for sound risk and control considerations throughout the organization.
Perform risk and control self-assessments.
Work with the Board of Directors to develop and maintain a risk appetite statement.
Work with operational managers to develop controls and minimize risk to the company.
Maintain an understanding of the risks facing the organization.
Manage risk and internal control related projects.
The information listed in this description is intended to indicate the general nature and level of work. It is not designated to contain or be interpreted as a comprehensive account of all the responsibilities, and/or qualifications required of an employee assigned to this position.
Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department.
Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies.
Maintain departmental staffing and productivity standards within allocated budgets and resources.
Review operating results and evaluate against goals and department standards; monitor and report trends and re-align staff to meet objectives/changing business needs.
Participate in interview and selection processes with supervisory and higher job positions.
Make recommendations in hiring, termination, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events.
Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements.
Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both.
Consistently demonstrate an ability to strategize and problem-solve when challenges arise.
Identify new opportunities for departmental growth and productivity.
Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge.
Prepare and submit departmental reports as requested.
Represent department at meetings, events, and other internal and external opportunities.
Actively participate in internal programs that promote morale, efficiency, retention, etc.
Develop and maintain positive relationships with clients, vendors, contractors, members of the public, and other third parties, representing the organization in accordance with its codes of conduct and ethics.
Monitor and stay current in mortgage servicing matters as well as organizational policies and procedures.
Maintain high levels of cooperation and rapport with team members to promote accurate and efficient operations and service; maintain visible presence throughout the department.
7+ years' experience in mortgage servicing, banking, and financial services.
7+ years' experience in risk management, compliance, or audit.
5+ years' supervisory experience.
Strong knowledge of mortgage compliance and regulations.
Solid PC skills: Proficient with Microsoft applications.
Strong analytical and problem-solving skills and attention to detail.
Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
Ability to coordinate multiple and changing priorities.
Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion.
Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values.
Preferred/Other Qualifications:
Knowledge of mortgage servicing software and platforms.
Certified Risk Manager (CRM), Certification in Risk Management Assurance (CRMA), or other risk management certification preferred.
Physical Demands and Work Environment:
The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.
The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.
The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.
In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.