The Director of Surgical Services oversees the efficiency and safety of all procedures in the department. From personnel operations to scrubbing in with surgeons, this role will be all encompassing in clinical and administrative tasks. He/She is responsible for the patient population and assigned staff. The Director plans, organizes, directs, coordinates, and evaluates the unit activities. He/She provides direction, support and guidance to the assistant nurse managers and aids in their development both clinically and managerially.
Facility and Staff Information:
General and Orthopedic Surgeries
3 OR tech and LPNs
2 RNs
2 PRN/RNs
Job Duties:
Demonstrates responsible decision making in planning, providing, and delegating care based on assessment of patient population
Communicates effectively. Establishes and maintains two way communication with peers, staff, physicians and administration
Adapts to change in a positive, professional manner
Follows through on problems that may compromise patient care by using the appropriate chain of command
Cooperates well with peers and supports group decisions
Communicates appropriate information to charge nurse/supervisor/manager in a timely manner
Documents accurately and timely according to guidelines
Writes legibly
Maintains a clear, neat and safe environment for patients and staff
Insures supplies and equipment for patient care are readily available and organized in an efficient manner
Correctly identifies and uses appropriately personal protective equipment
Seeks information/guidance from others as needed
Consistently uses skilled communication which demonstrates congruence between words and actions and holds others accountable for doing the same
Actively engages in patient assessment, intervention and evaluation as needed
Delegates appropriately tasks and duties to other members of the health care team
Effectively role models professional behavior
Ensures continuity of professional care
Demonstrates appropriate interpersonal skills for all age groups
Responds to patient and family requests promptly
Performs other duties as assigned or requested
Consistently organizes and coordinates department functions.
Carefully assesses a situation, considers alternatives, and chooses the appropriate course of action.
Completes employee evaluations in a timely manner and assesses staff competencies on an ongoing basis.
Demonstrates proficiency at hospital wide and/or department specific computer software and technology.
Demonstrates fiscal accountability for department resources and the ability to achieve outcome within allocated resources.
Professionally communicates and supports the hospital's mission, vision, and values, as well as departmental goals to all staff.
Competently provides direction to staff and evaluates the level of care provided by the unit's nursing staff
Voluntarily serves on committees, task forces and work groups
Demonstrates awareness of organizational and nursing policies, participates in their development and uses them as a basis for decision making.
Actively participates in the accreditation process
Conducts interviews, selects employees and actively works to recruit and retain staff
Assumes responsibility for staffing unit and maintaining unit productivity
Creates a collaborative, productive work environment through positive relationships with Senior Leadership, Managers, employees, patients/families and the community.
Listens to customer without interruption. Severs as a role model for Community Care customer service expectation.
Ensures staff compliance with Community Care Standards.
Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety.
Adheres to and ensures compliance with JCAHO Patient Safety Goals and hospital safety policies.
Practices and enforces dress code policy.
Ensures department timely compliance of mandatory education, certifications, licenses, etc.
Practices and enforces hospital and HR policies.
Maintains confidentiality of hospital and patient information at all times.
Provides highest quality service and meeting customers' needs with utmost kindness, care, compassion, courtesy, empathy, respect and friendliness. Always acknowledges and serves customers with a friendly, open smile and direct eye contact.
Takes pride in personal appearance, the facility and its surroundings.
Recognizes we are linked to one another by a common purpose; serving our patients and our community, that we are team members with our physicians and co-workers, and that we each deserve respect and support.
Listens attentively to our customers to fully understand needs. Pays close attention to both verbal and non-verbal communication. Is committed to exceeding customers' expectations and providing more than what is expected.
Provides prompt service, keeps customers informed regarding the time in which the service will be performed and makes customers comfortable while they are waiting.
Maintains customer privacy and confidentiality.
Acknowledges every approaching patient or family member. Responds in a way that demonstrates the care, courtesy and respect our customers deserve.
Ensures an accident-free environment. Establishes, promotes and monitors a proactive innovative approach to enhance hospital and patient safety. Adheres to and ensures compliance with Joint Commission Patient Safety Goals and hospital safety policies.
Ensures that all customer complaints are resolved timely and all efforts are made for customer satisfaction. All incidents are reported timely to supervisor.
Demonstrates a sense of ownership in their job, takes pride in what they do, and how they do it. Accepts responsibility for and is in control of the job that needs to be done.
Job Experience:
Graduate of an accredited school of nursing
BS or master's degree in nursing preferred
Minimum five years clinical experience in area of specialty or related clinical field
Evidence of excellent interpersonal skills, experience in quality improvement, self directed, excellent time management and problem solving skills