The Managed File TransferSpecialist will work directly with the Data Movement Technology Department Head, Data Movement Technology Operations Manager and team members to provide technical expertise over the products that service our Managed File Transfer and Fax operations. This individual contributor position will provide strategic insight and execute improvements into the technology used to eliminate inefficiencies including process flow, surround technologies, monitoring of health of mission critical Managed File Transfer and Enterprise Faxing platforms, troubleshooting application and systems issues, assist in providing global 24x7 tech support, managing platform onboarding processes, reviewing technical hardware and software upgrades needed, and supporting annual BCP/DR test events.
Principle Responsibilities:
Review and recommend effective work processes for the day-to-day of Data Movement Technology operations. Design, build and maintenance of Enterprise Managed File Transfer middleware infrastructure. Create Standards for infrastructure aspects of Enterprise Managed File transfer Middleware such as High Availability, performance tuning, troubleshooting. Responsible for Automation with PowerShell, Linux to automate day-to-day tasks such as deployment. Utilize monitoring tools (i.e. Splunk) to develop effective monitoring of incidents and failures and systems health checks. Provide documentation for both production and disaster recovery procedures as well as take part in regular disaster recovery and business continuity tests. Provides support to the operations teams on systems incidents and maintains written resolutions to frequent problems as they relate to Managed File Transfer processes in use within the firm
Required Knowledge, Skills & Abilities
Bachelor's degree in Management of Information Systems, Computer Science, Information Technology, and/or equivalent work experience
At least 8+ years of experience specific to Middleware Managed File Transfer products
Clear understandings on communication protocols like FTP/SFTP/HTTPS/AS2/PR4
Clear understanding of network segmentation, LAN, VLAN, DMZ
Experience in disaster recovery high availably resiliency planning and execution
Strong working knowledge of Networking and Infrastructure capabilities and interactions with Managed File Transfer Processes
Strong working knowledge of transact SQL query development
Experience with Configuring end to end setups installations, upgrades, patching and troubleshooting issues
Knowledge of MS Visio, MS Teams, and MS Office 365 product suites
Knowledge of server virtualization architecture, specifically VMWare
Strong Financial services industry knowledge
Excellent written and communication skills
Experience in troubleshooting network connectivity issues
Understanding on Oracle database
Experience with Linux/Windows Server and Client Operating systems
Experience on MFT application migration process
Experience with scripting and orchestration - Ansible / Python / Shell / PowerShell
Ability to multitask, manage high-priority initiatives and coordinate the activities with Client Service and Engineering teams to completion
Ability to work in a team setting with a diverse group: operations support resources, client services representatives, application and service delivery teams
Experience in handling SSL certificates renewal and troubleshooting certificate issues
Familiarity with observability tools like, Splunk, etc.
Analyze application performance, perform turning and ensure high availability & stability of platform
Experience working on Job scheduling tools like Autosys
Must be able to communicate and effectively work with customers, clients, stakeholders, Internal line of business and IT teams
Must be able to convey both technical and non-technical concepts to wide audience
Must have strong sense of urgency and customer service focus
Provide 24/7 Level 3 support for file transfer issues and ensure all business-critical files are transmitted within pre-defined SLA's
Understanding of website design and .Net framework a plus