MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.Please acknowledge
candidate is aware and agreeable upon submission.
$26.00-30.00 W2
Service Desk Agent II
Summary:
The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
Minimum Education/Experience:
High School degree or equivalent required
Associate's degree in related field preferred
3 years of work experience in IT required
2 years of experience in Desktop and/or Service Desk Support preferred
Must demonstrate excellent customer service.
Excellent written & verbal communication skills.
Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks