Collaborating with stakeholders including billing, finance, and client implementation to understand both short term and long-term goals.
Document functionality including complex logic for healthcare billing. Curate documentation for consumption by various stakeholders including ORMB users, member and client support, development, QA, and management.
For BAU:
Address production issues.
Monitoring and evaluating product progress at each stage of from implementation of new features to BAU.
Troubleshoot complex and detailed billing challenges in collaboration with teams across the IBX ecosystem. Track urgent issues to closure, perform root cause analysis, and develop long term solutions.
For Projects:
Working with lead business analyst in creating a product road map.
Analyze preferences and requests of end users and various stakeholders who interact with ORMB
Participate in refinement sessions to ensure user stories/requirements all meet DoR (Definition of Ready).
Participate in sprint planning including setting sprint goals.
Participate in release and upgrade planning.
Participating in daily support meetings with stakeholders as well as project/BAU focused meetings with technical staff.
Skills and qualifications:
Work experience supporting and configuring Oracle Revenue Management and Billing (ORMB) or similar billing systems.
Preferably development experience with Java based programming. Groovy script preferred.
Ability to parse through many details to get to the root cause of complex challenges.
Ability to prioritize effectively especially for BAU tasks which are time sensitive.
Collaboration with multiple stakeholders including technical staff, ETL developers, operations, and billing.
Team spirit and good communication abilities .
Good organizational skills.
Working knowledge of product development architecture including ETL processes.
Proficiency in the use of analytic tools
Excellent knowledge of user-centered design principles.