Job Type/Duration: Contract role(9 months to begin with)
Job Description: • Perform Oceanside platforms system administration, configuration and validation tasks • Provide systems administration and technical support in a non-GMP environment • Provide end-user support and training including troubleshooting problems at the application level (includes working with vendors to resolve issues) • Co-ordinate with Infrastructure, IT, and Database administrators to ensure continuous system availability • Document and manage lab system defects and issues, assessments, and resolutions • Upgrade of instrument PCs as needed • Interface with vendors during instrument PMs and Instrument repairs or upgrades • Coordinate with scientists and lab users to facilitate lab PC changes and systems patching • General onsite support for Oceanside labs related instruments and PCs • Manage backups for lab PCs • Process and manage documentation for data integrity initiatives for Oceanside labs
Must Have Requirements/Skills:
- Be able to support users, provide system maintenance and upgrade.
- Strong communication skills
- Configure PC
- Install, upgrade software
- Support first line of troubleshooting
- Work with vendor to support OQ (make sure the instrument works)
Nice to Have Requirements/Skills:
-Troubleshooting Zebra printers
-Administer Bomgar
-Evaluation of SDMS needs
Education Requirements:
BA/BS + 3 years experience (or willing to review candidates with no BA/BS degree, if they have an additional 3 years of experience to substitute for college degree)
Experience in these systems: Bomgar, SDMS, Empower, Lab instruments and lab instrument PCs
Additional Info:
Internal Team is Biologics Informatics and Data Science - approx 5 ppl total - responsible for the following within Gilead: • Supports Biologics Process Development with architecture and structure for current and future data analysis and design. • Deliver solutions to Process Development in data analysis and informatics using the latest technologies available. • Develop new algorithms to solve problems when necessary • Supports the non-GMP Biologics lab instruments and PCs • Supports the non-GMP chromatography data system (Chromeleon)