Dave's Pest Control is seeking a dynamic and experienced Director of Operations to lead our team and ensure the highest levels of customer satisfaction and employee engagement. The Director of Operations will be responsible for overseeing the daily operations of our five branches (and more branches as we expand) and call center, ensuring that our technicians and staff deliver excellent service, and that all staff are trained and operating safely. This role involves significant travel, with up to two weeks per month spent on the road visiting various branches.
Key Responsibilities:
Leadership & Management:
Oversee 40 field technicians and tech managers, ensuring they provide top-tier pest control services.
Supervise and support 20 customer service representatives and managers who handle customer calls and inbound sales.
Develop leadership and management skills of managers, ensuring their teams perform effectively.
Operational Excellence:
Ensure high customer retention through excellent service delivery and customer satisfaction.
Work with HR to ensure proper staffing, onboarding, and training of new hires.
Conduct weekly meetings with various leadership groups to review performance and address any issues.
Safety & Compliance:
Ensure all technicians apply products safely and adhere to all safety protocols.
Coordinate with the safety department to maintain a safe working environment.
Continuous Improvement:
Using existing performance metrics and reporting to ensure continuous improvement in service delivery.
Identify and address areas for operational improvements.
Travel Requirements:
Travel up to two weeks per month to different branches to ensure consistent operations and support field team leaders.
Desired Candidate Attributes:
Positive Attitude: Demonstrates a glass half-full perspective, consistently maintaining a positive outlook and finding solutions even in challenging situations.
People Skills: Has a track record of successfully engaging with and motivating teams, bringing energy and enthusiasm to all interactions. Proven ability to boost team morale and performance.
Proactive Approach: Demonstrates a proactive mindset by consistently seeking information, addressing issues before they escalate, and actively engaging with employees to understand their needs and challenges.
Tech Savvy: Proficient with modern technology, including smartphones, tablets, laptops, and CRMs. Demonstrated ability to leverage technology to enhance operational efficiency and communication.
Core Values Alignment: Shares and actively promotes the Core Values of Dave's Pest Control. Evidence of previous alignment with company values in past roles.
Qualifications:
Experience: Minimum of 5-7 years of experience in an operational leadership role within a route-based business servicing residential and commercial accounts.
Leadership: Proven leadership skills with the ability to manage and develop multiple teams across various locations.
Communication: Excellent verbal and written communication skills, with experience in conducting effective meetings and presenting to diverse groups.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements.
Travel: Willingness and ability to travel up to two weeks per month to different branch locations.
Pay and Benefits Summary:
Base Pay: $80,000.00 - $150,000.00 per year
Bonuses
Benefits:
401K: 3% profit share.
Stock Options: Available to select high-performing employees.
Company Vehicle, Gas Card, iPhone, iPad, and Macbook provided.
Job Type: Full-time
Benefits:
401(k)
Paid time off
Schedule:
Monday to Friday
Weekends as needed
Education:
Bachelor's (Required)
Experience:
Operations Leadership: 5 years (Required)
Ability to Relocate:
Florida: Relocate before starting work (Required)
Willingness to travel:
50% (Required)
Work Location: In person
Dave's Pest Control is an Equal Opportunity Employer and a Drug-Free Workplace.