Company Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our customers, ensuring their inquiries and issues are resolved promptly and professionally.
Responsibilities:
Handle Inbound Calls: Respond to customer inquiries regarding order status, product information, account issues, and sales programs.
Order Processing: Accurately process orders received via phone, email, and other communication channels through our order entry system
Issue Resolution: Provide solutions to customer problems, including troubleshooting and escalating issues when necessary.
Product Knowledge: Stay informed about company products, services, and promotions to provide accurate information to customers.
Collaborate with Departments: Work with sales, marketing, billing, credit, purchasing, and warehouse teams to resolve customer inquiries and ensure a seamless customer experience.
Follow-Up: Monitor open orders and follow up with customers to confirm details and ensure order accuracy.
Return Authorizations: Process returns and exchanges according to company policies.
Documentation: Maintain accurate records of customer interactions and transactions.
Policy Adherence: Keep up-to-date with company policies and procedures and maintain an organized and up-to-date workstation.
Additional Duties: Perform other tasks as assigned by the supervisor.
Desired Skills and Experience:
Education: AA or BA degree is preferred.
Experience: 2-4 years of experience in a customer service or call center role.
Communication Skills: Excellent verbal and written communication skills.
Technical Skills: Proficiency in Microsoft Office and the ability to type at least 30 words per minute. Experience with Salesforce and SAP is a plus
Problem-Solving: Strong problem-solving abilities and the capability to find resources to create solutions.
Attention to Detail: High attention to detail and accuracy in data entry and documentation.
Interpersonal Skills: Ability to work effectively in a team and collaborate with various departments.
Adaptability: Ability to thrive in a fast-paced call center environment.
How to Apply: If you are a detail-oriented and customer-focused individual who enjoys helping others and working in a dynamic call center environment, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience.
Join our team and help us provide the best customer service experience in the industry!