Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds operates in over 30 countries and has approximately 5,000 employees. Lumileds is shaping the future of light with the most innovative technology in the illumination and automotive sectors, and helping our customers deliver differentiated solutions to the world. Lumileds is headquartered in San Jose, California, with operations in Singapore, Malaysia, Poland, Germany and the Netherlands and sales offices throughout the world.
Together with its customers, Lumileds is making the world better, safer, more beautiful-with light.
The Lumileds environment is fast-paced, cutting-edge, intelligent, and fun! We are looking for exceptional talent to join our team. We welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems and know that having different perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global customers. To learn more, visit Lumileds.com
Customer Quality Manager Position Summary:
Issue / complaint handling
Be the single point of coordination to customer headquarter and regional subsidiaries for complaint handling.
Ensure clear and timely issue communication to the appropriate Lumileds facilities and appropriate feedback to the customer, as well as a proper resolution of all customer issues
Review quality trends, track the root cause of problems and coordinate corrective actions (as well as verify corrective actions taken at Lumileds' plants).
Business Development / NPI / Change management
Be Lumileds central entry point for the NAFTA customer's APQP relevant topics.
Follow up PCN's/PTN's (lamps & LED's) to ensure trouble free implementations.
Respond to customer inquiries regarding FMEA (Failure Mode Effects Analysis), DVPR (Design Verification Plan Report), SLP (Safe Launch Plan), CP (Control Plan) and PPAP (Production Part Approval Process) as part of the new production introduction or any changes during mass production.
Support Customer Safe Launch activities.
Review CSR's implementation.
Coordinating 8Ds.
Interface with customer
Interface with our customers' (Automotive & GI, OEMs and/or their suppliers) quality engineers in order to understand their quality requirements for our products and further develop awareness of customer`s requirements throughout the organization. Be the 'voice of the customer' in the Lumileds organization.
Prepare, take part and follow up on customer audits.
Reporting / KPI / Improvement
Define, coordinate and agree with main stakeholders on the annual customer quality metrics and improvement plan.
Pro-actively monitoring of the customer performance and initiate corrective actions in case of deviation
Report to the top management on the performance and any need for improvements
IATF / L(Q)MS
Ensure that all Policies and Procedures pertinent to this position are maintained and go through continuous improvement
Work in accordance with IATF principles and assist in realizing departmental objectives with respect to the Quality Management System.
Keep QMS (LMS) system up to date for NAFTA CQ processes
Pay Range Data:
We expect to pay within the range of $90K - $125K per year for this role. This range represents base salary and does not reflect benefits or variable pay where applicable. Actual base salaries reflect several factors unique to each candidate, including but not limited to skill set, experience, education/certifications and specific work location.
What You Will Bring (Required Qualifications):
Experience working on quality problems of diverse scope where analysis of quality data requires evaluation of identifiable factors.
Experience formulating solutions for (technical) partial problems that cannot be found by combining previous experiences but by composing newly acquired knowledge.
Experience leading multi-disciplinary quality change projects,
Ability to work independently and provides consultative advice internally and to supported customers.
Requires a Bachelor's degree with > 5 years of related experience in quality ; or a Master's degree with < 3 years of related experience or equivalent years of experience.
Note:
This is an Individual Contributor role.
Lumileds is an Equal Employment Opportunity Employer