Integrity: We believe character matters, all the time
Hospitality: The way you make people feel is what they will remember more than anything
Excellence in the Ordinary: Do your best every time and be faithful in the little things
History:
Kilwins Nashville Demonbreun is owned and operated by young entrepreneurs, Landon and Ashley Clark. When Ashley Clark was 22-years old, she was living at home, with her parents and her college degree, working a job she'd had since she was 15. Counting the number of times he'd been to a Kilwins on one hand, her dad made a suggestion out of the blue: "Have you ever thought about owning a Kilwins Franchise?" That was October 2012. Landon and Ashley opened their first Kilwins store in 2013 in Greenville, SC. Fast forward to 2024: Landon and Ashley own and operate five Kilwins stores in SC, NC, GA, and TN - with #6 opening in Nashville Q3 2024. They love building relationships with their team. They teach their team to show up on time, deliver on promises, and be better communicators. They are passionate about inspiring their team members to do the things that inspire them. They're not done yet, either - they're currently expanding in Nashville and are looking for leaders!
Job Summary:
The General Manager (GM) will regularly exercise discretion in managing the overall operation of the store and have fun while doing it. Our customers often come in happy and leave happier! This hands-on job requires working in the business in addition to "on" the business. You must be a decision maker and a delegator, but also a doer when the ever-changing demands of the day require it. A majority of time is spent supervising and directing the workforce, making staffing decisions, and overseeing kitchen production. The GM is responsible for keeping labor overhead and food costs down while increasing sales. Will be responsible for customer satisfaction, team member supervision, scheduling, merchandising, quality control, and maintaining a well-trained team. Flexibility, strong communication skills, leadership, and the desire to provide an excellent experience for customers is crucial to success in this position.
Required Qualifications:
5+ years experience directly managing people - hiring, firing, developing, leading, performance reviews
5+ years customer service
Time management skills
Being coachable
Leadership junkie
Essential Functions: (Encompassing but not limited to)
Leadership - set goals and model how to achieve success in all aspects of store operations. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
Growth - identify, develop and implement strategies to increase profitability. i.e. corporate sales, hotel marketing, take-it-home, and fudge sales.
Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standards and to set a positive example for the store team.
Promote and model Best Practices for building customer relationships and growing the business. Exceptional hospitality is a top priority.
Maintain an excellent store atmosphere, functionality, and appearance by paying attention to inventory, cleanliness, and positive attitudes.
Manage with integrity, honesty and fairness.
Office organizational skills & POS management
Annual inventory management & quality control
Oversee the hiring, training, and scheduling all team members by Team Manager. Ensure proper paperwork and filing is done by Team Manager.
Address issues with team in a timely, respectful and professional manner. Expect professional behavior from staff...nip grooming issues, cell phone use, gossip, negativity, scheduling issues, etc in the bud.
Assist in managing inventory, placing orders to KQC and non-KQC vendors and keep close tabs on what is profitable. Manage daily packaging needs and assist with deliveries/restocking.
Work with kitchen staff to achieve changing inventory needs, ensure adherence to corporate recipes and food safety guidelines, and quality control. Manage production of special, corporate, and holiday orders.
Work with store leadership team to ensure busy times likes nights, weekends, and holidays are covered
Typical schedule includes Sunday/Monday 2-day weekend off
Manage maintenance of appliances; freezers, dipping cases, walk-in coolers, etc. with regularly scheduled appointments to address issues, filters, cleaning etc.
Manage general cleaning duties daily, weekly, monthly and annually as needed; daily and deep cleaning is a priority.
Excellent communication with team members and guests.
Participate regularly in leadership including but not limited to book club, weekly calls, and more
Travel 2-3 times per year to off-site manager meetings in southeast
More about Clark & Company Management Group: www.clark-co.com